I spent hours a few days ago, with Norton, trying to use the vault with my my Firefox. In the end, I was told it is not yet capable of working with Firefox, but does work with I.E. 11. So when ever I use the vault, I use I.E. Otherwise I use Firefox. "They" said they were working on it and that I should check with this community site where there would be a post whenever/if ever they get it to work with Firefox.