I tried to install Norton on my new windows machine. Install seemed to run successfully, yet when I now open Norton I get notepad. Yes notepad. I tried calling 1-833-667-8661. The first thing they ask for is the last 4 digits of my SSN. Anyone there at Norton.
In my case I somehow had the utilities, but not the actual product. I was hesitant but let them dial into my machine. There they successfully installed main product. Wish I had the tech's name so I could give her an public acknowledgement. All I can figure is there were two installers and I only ran one.
Hi John,
What did support tell you? I purchased a 10 device and had trouble with laptop. No problem with Desk top but trouble again on android phone. It keeps saying it's installed... ???
I got through to a support person. Evidently Norton was not installed even though I ran installer. Makes no sense to me but now running.