Hi Webbo:
You will also need to run the Norton Removal Tool and reboot before attempting to change products.
Hi Webbo,
Here is my procedure on using the Norton Removal tool.
If you use Identity Safe you should back up this data first. Please see this link for details on how to do this.
Before you use the removal tool, please download the full version of NIS 2011 from here. Please note that this is the English version so please let me know if you need a different language and I will provide the appropriate link.
Once you have downloaded NIS, you can proceed with use of the removal tool as indicated below.
Please NOTE that this removes ALL Symantec products so be sure to have your license keys ready as you will need to reinstall all your Symantec software products. You can get your Norton product key from your Norton Account.
Once done please download the Norton Removal Tool from Symantec from this link.
For your protection, disconnect from the Internet before continuing.
Do a conventional uninstall of N360 via the Control Panel (add/remove) and then restart your computer.
Run the Norton Removal Tool and once it is completed, please reboot your computer. Once up please run the Removal Tool one more time and once again reboot.
Then please install NIS 2011 from the full version downloaded earlier. Once installed please reconnect back to the Internet and run Live Update repeatedly (rebooting as requested) until it reports there are no more updates. If used, you can also restore your Identity Safe backed up with N360 into NIS.
Hope this helps.
Best wishes.
Allen
Moved to own thread for better exposure.
Is it safe to install NIS 2009 ? My local supermarket is selling it for £5 - seems too good to be true!