I'd love to use this application but I want to make sure first that this software is safe for me.
I'd love to use this application but I want to make sure first that this software is safe for me.
Hi Lettonic,
Welcome to Norton Community!
In rare cases where a legitimate file has been misidentified and subsequently quarantined, your computer may behave abnormally or you may find that one or more applications no longer function as expected. In such rare situations, you should open the Quarantine in your antivirus product. From here, you may review the list of all files detected as dangerous/threats and, if you identify a potential misidentification, restore the file from quarantine and allow it to run normally. If you are sure about the authenticity of the file, and confident that it is a false positive, then submit that file to Symantec:
https://submit.symantec.com/false_positive/index.html
If it is found clean during the analysis by Symantec Security response and can be trusted as authenticated one, then Symantec will update the definitions for the detection to exclude those files and then release a patch with updated definition. So, after that LiveUpdate patch, Norton program won't detect it as dangerous/threat.
Yogesh
Hi lettonic,
We are currently looking into this issue but have not been able to reproduce your issue. I was able to both install from adobe.com and directly download the installer from the developer’s website manually. Please check your PM so we can investigate your situation further.
Thanks,
Makoto
Symantec Corporation
thanks @yogesh
@makoto
I have replied your pm makoto, please check
Thanks