#Product - Norton Internet Security 2010, 17.1.0.19
#Operating System - Windows 7 Ultimate,32 bit
#Subscription Left - 113 Days
# Problem - Norton Live Updater "Unable to connect to Norton Live Update Server"
# Internet Connection - Cable & WiMAX
I tried to to fix this problem by reinstalling the software with a latest installer but I failed. I am using NIS 2010 for more than 2 months and never had any problem like this. I removed the registry keys and also used Norton Removal Tool but this didn't help. I took the help of Norton Support but they also couldn't help me here. I tried to install NIS 2010 trial version on a different machine and also tried to update it with a different internet connection and asusual I also failed here to fix this. Right now I downloaded the Offline Intelligent Virus Definiton Updater and updated my software. I completely scanned my computer with NIS 2010 and Malwarebytes Antimalware and found nothing. I can browse Symantec's sites without any problem. So, right now I am fed up with it. Is there anyone to help me out from this terrible problem.
Message Edited by tripplethreat on 01-10-2010 01:06 AM
I am not saying you dont have an issue, but you tried a different machine with a different internet connection and received same error. So even if this is rhetorical question, why cant it be simply that the Server is unavailable?
Do you connect to the net using a proxy? If you do, then you have to put in the proxy information also. You can also check your network connections and see if that is set up ok and you should be able to see there if you do use a proxy server.
I’ve never used a proxy before but NIS 2010 got its updates with ease and recently I modified nothing in my internet connection. This problem arised last Thursday and I am stuck at this unsolved matter very badly.
Have you tried restarting your modem and router if you are using one and your computer.? You could also empty your temp files, cookies and internet history.
I cleaned my temp files and also restarted my PC and Router but nothing good had happened. I think there isn’t any problem from my side, its Norton’s Live Update Server that is not working somehow. I already passed 5 days with this and still no solution, not to mention but Symantec/Norton don’t listen to its users problem.
After I click more info it shows me a window with some steps to resolve this issue, they recommended me to use the AutoFix tool and it didn't work either. Later it shows the error code 8921,253.
I know that there has been a problem with everyone getting antivirus updates on a routine basis like we have been getting. This started on Jan. 1,2010. Some days it was working fine and other days we didn't get any antivirus updates, sometimes only 1 for the day when there should be 3. I have noticed though that the pulse updates have been coming thru like they should be. I know that Symantec uses lots of servers around the world and several have complained about the lack or sporadic disbursements of the antivirus updates. I for one have been able to connect to the live update server, there just hasn't been updates like there should be.
You mentioned you have a router, could there have been some change that you are unaware of with the firewall in your router.? Have you tried connecting directly without the router and see if you can connect to the live update server ?
Please try the suggestion from flotop. That is the first thing we can try. Check whether you have any other Antivirus or firewall programs installed. If yes, please disable them and run LiveUpdate.
