Norton Internet Security 2011 18.1.0.37 XP Bug

Norton Security | Norton Internet Security
21

Should work now. Apparently I had them off oops.

22

Any news on this?

23

Hi,

 

The team is investigating this. I will let you know once I have any update on this.

 

Thank you for your patience!

 

Vineeth

24

Just to add today when I started a full system scan. It was done scanning and when I got back the screensaver turned off. Then I noticed the Idle Scan in progress toast from the system tray. So I think that toast pop up is preventing the screensaver from staying on.

 

Oddly like I mentioned before this does not happen on Windows 7.

 

Thanks for looking into it.

25

Someone needs to make sure that the email support teams have access to current support info - here is the request I just recevied from the official Norton support dept. - totally contrary to the facts above:

---------------------

Thank you for contacting Norton Support.

 

I am sorry to hear that the Internet Explorer crashes whenever you try to access the Google Advanced Search as well as the Outlook webpage access.

 

I would like to inform you that Norton will not have any impact on crashing the Internet Explorer. The job of Norton is to only scan your computer for threats and monitor the web activities.

 

We will reset your Internet Explorer settings on the computers which have Internet Explorer issue and check whether the Internet Explorer crashes.

 

Steps to reset Internet Explorer

 

1.      Open Internet Explorer

2.      Click on Tools and select the Internet Option

3.      Click on Advanced Tab

4.      Look for the button says Reset

5.      Click on Reset

6.      After performing reset, click on Apply and Ok.

7.      Check whether the issue reoccurs

 

If the issue persists even after performing the reset of Internet Explorer, then we will remove the Norton program and check the root cause of the issue.

 

After completing steps 1 and 2, please check whether the Internet Explorer crashes. If the issue reoccurs, please follow step 3 and contact our chat support using the link provided at the end of this e-mail. If the issue does not reoccur, please follow step 3 and contact your computer vendor. 

 

Note 1: If the links provided below does not open while clicking on it, please copy and paste the links in Internet Explorer address bar and try opening it.

 

Note 2: If you have stored any Identity Safe log-ins please take a backup of Identity Safe data using the link provided below, so that you can restore it after reinstalling the Norton program.

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=84a0735e-7aa4-4e9a-9fc6-a550057391aa&seg=hho&ct=us&lg=en&docurl=20100422131249EN

 

STEP 1

 

Please click on the link below to download the Norton Internet Security 2011.

 

http://www.symantec.com/redirects/norton/norton_com/nis11/

 

  1. Once you click on the link mentioned above, right click on the option which is displayed below the Internet Explorer address bar and select the option says 'Download file'.
  2. Please select the "Save" on the file download window.
  3. Select desktop as the location to save the file.
  4. Once the download is complete, please follow Step 2. 

 

STEP 2

 

The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.

 

Please click on the link below to run the Norton Removal Tool and follow the onscreen instructions.

 

http://www.symantec.com/nrt

 

STEP 3

 

After completing Step 2, please follow the steps below to install the Norton Internet Security 2011.

 

  1. Double click on the NIS-ESD-18-1-0-37-EN.exe icon on your desktop. This will commence the installation.
  2. Once the installation is complete, you will be required to activate the product. Please activate the product with the product key given below:
     
    Product Key : XXXXXXXXXXXXXXXXXXXXXXXXXXX

 

Our online Chat Support is free and is available 24 hours a day 7 days a week, you can access chat support by clicking on the link www.norton.com/chat4help

 

Thanks,

[Support Agent]
Norton Support Representative

 

<<Edit: Removed the product key and support agents name as per the participation guidelines>>

26

Here is a screenshot of the problem:

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This is what happens when the Idle Scan comes on. It interrupts the screen saver.

27

3 months later almost and no answer.