Norton Internet Security 2011 Deleted My File. I Want It Back!

Norton Security | Norton Internet Security
1

Norton Internet Security 2011's feature 'Download Insight' rated my downloaded file with a bad reputation and just deleted it. It didn't ask me what to do about it. And I know that file is no threat to my machine. I want it back! But I cannot find an option to recover that file anywhere in Norton Internet Security 2011.

How can I recover it?

2

I'm sorry the file was deleted, can you give us a link where it was downloaded from to analyze?

 

From the main UI, click on Quarantine.  Look for the item in the log, and click the "options" link over in the right panel.  There should be an option to restore there.

3

It's not shown in 'Quarentine'. I can only see it when I select 'Show Complete History'

It says: Risk Level-Medium, Analysed by Download Insight, Status-Removed

The only option I have is 'View Details'. When I click on it I get some more info, like where the file was located, its origin, etc. but no recover option. THERE SHOULD BE a recover option.

I guess I'll have to turn off NIS 2011 and download the file again. Too bad it's a 390MB file.
I still believe the biggest flaw in Symantec products like NIS 2011 is that they don't have an option where the product would 'always ask what to do' when it spots a file it thinks it is a threat. It doesn't matter if it thinks it is a low, medium or high risk threat. It should always ask the user what to do. So, those who don't want the product automatically deleting files would have an option.
4

Deleting won't make your files deleted actually. They are just not visible but still in the hard drive which you saved them at. You can rely on some data recovery programs to help you find them back. You can try Wondershare Data Recovery.

Just install this program on your computer and use the function "delete recovery", after a while your deleted files will be back soon.

5

Hi SD2012,

 

Welcome to the Norton Community.

 

Can you select "Resolved Security Risks" from NIS history and see if you see the file listed there? If so, click on the Options choice and see if there is an option to restore the file.

 

If you are absolutely sure that the program is safe you can also create a special download directory to download this file to. You can then add this directory to the exclusion list from Settings > Computer Settings > Items to Exclude from Scans AND also in Items to Exclude from Auto-Protect and SONAR. Save changes.

 

Then download the file to this directory.

 

Though I do agree with a user having complete control over their own computer, Symantec is also trying to strike a balance between properly protecting a user from making an ill advised choice of allowing a program vs giving the user the choice. On high risk threats which pose an immediate threat (perceived or otherwise) to the computer, NIS takes action immediately. This is a difficult balance to achieve.

 

Best wishes.

Allen