I am running Norton Internet Security 2010 v17.8.0.5 on my computer. I just received a message on my desktop saying that “The new Norton Internet Security 2011 has been downloaded and is ready to be installed on your computer. It’s free with your current subscription. Click start to experience the dramatically improved performance and protection”.
How dare Norton download anything onto my computer without my explicit permission. I don’t care if this is the next best thing to sliced bread, a program should NEVER download anything without warning a user first that it is about to do so.
My questions:
1) Where can I find the temporary file where this thing was downloaded to my computer? Will deleting this file delete all traces of whatever it is that Norton downloaded?
2) How can I prevent this from happening again (ie where can turn off this option on my current version of Internet Security)?
I know there will be well-meaning people asking why I would not want to upgrade. This is not the point. I am very careful about what gets installed (and how it gets installed) on my system, and if I want the new version I will find it, download it, and have complete control over its installation. Besides, what on earth can be so revolutionary to allow Norton to claim “dramatically improved performance and protection”?
Thanks as always to those who take the time to reply and offer help.
If you do not want to upgrade, click the 'x' (close) button when you receive the prompt. The prompt will appear again after some time, where you have the "Do not show me this again" option to opt out of the free upgrade. However, Symantec strongly recommends that you upgrade to the latest version of the product.
I am running Norton Internet Security 2010 v17.8.0.5 on my computer. I just received a message on my desktop saying that “The new Norton Internet Security 2011 has been downloaded and is ready to be installed on your computer. It’s free with your current subscription. Click start to experience the dramatically improved performance and protection”.
How dare Norton download anything onto my computer without my explicit permission. I don’t care if this is the next best thing to sliced bread, a program should NEVER download anything without warning a user first that it is about to do so.
My questions:
1) Where can I find the temporary file where this thing was downloaded to my computer? Will deleting this file delete all traces of whatever it is that Norton downloaded?
2) How can I prevent this from happening again (ie where can turn off this option on my current version of Internet Security)?
I know there will be well-meaning people asking why I would not want to upgrade. This is not the point. I am very careful about what gets installed (and how it gets installed) on my system, and if I want the new version I will find it, download it, and have complete control over its installation. Besides, what on earth can be so revolutionary to allow Norton to claim “dramatically improved performance and protection”?
Thanks as always to those who take the time to reply and offer help.
Panzer-88 -- When I had NIS 2008, Norton automatically downloaded NIS 2010. I remember feeling as outraged as you at that time. I accepted it and if I remember correctly, it was remotely downloaded. My outrage waned when I began to use the improved NIS 2010. I now received the same notification as you re NIS 2011 and have no bad feelings, rather am grateful to get a new version free.. That said, I am going to a new computer tomorrow and will not be accepting it. Instead, I called Norton and they supplied me with their latest file for NIS 2011 for me to take to the new computer, along with the subscription days remaining on the 2010. It's all a good deal methinks
When you get your new computer, please check to see if it came with a pre-installed security program. If it did, you will have to uninstall it using the control panel method and reboot. Then you will have to get the removal tool from the other company and run that 2 times with a reboot after each run of it.
After doing this, then you can install your NIS 2011 on it. I would remove the other program while staying offline until NIS 2011 is ready for activation and updating. Thanks.
See my post and Tim's response from earlier this evening. Appears it will all go away with a click next time (we'll see ).
Agree with your concerns, I have never upgraded to a newer version of NIS without another issue popping up and I started with NIS 2006. So no update until at least 4-6 months after all bugs are cleared.
I don't have a problem at all if it wants to give me a notice that there is a new version availible.
But I don't think it should download anything without permission.
I already have the full installer downloaded, I just haven't got around to it yet on that last system.
So having it download another 135MB is a waste of space and bandwith to me.
Yes, I'm aware that the new 2011 versions have an option to "supposedly" turn it off.
I just get very annoyed with popups, they don't even wait until the system is idle and come up and bother me when I'm working.
I'm still getting popups for norton online family, even with the settings turned off about "special offers".
I saw a post from a Symantec employee about how NOF doesn't somehow count as a "special offer" because it's made to be installed alongside NIS or NAV?
I have multiuser licenses for NAV, NIS, and NIS Netbook, and dealing with these popups make me feel like I'm using a shareware or adware program.
Plus the fact that I have numerous systems, once I see the online family popup on one system I know it's just a matter of time until I start seeing the same thing on my other systems.
I know Symantec think they are being helpful but there is a fine line between helpful and annoyance and they need to give the users a way to turn these things off and they need to keep in mind that a lot of people have more than one system.
Nevrtheless it appears to download first and this has been requested by many users to be optional since some are still on dial up and some have volume limited access on broadband. There's a thread on this in Norton Ideas so you could add a Kudos to that and increase the chances of it happening.
Hi floplot -- of course it came with a pre-installed security program ....it's a Dell!!.....they come with McAfee.....and I sure know from experience how difficult that is to remove.. Dell told me I had the choice to not activate it. I wlll go after the program like a bloodhound after its prey. Not only will I do all you recommend, and Search until there is no sign of McAfee, after I have done everything else, I will go into the Registry and make sure it does not exist there. Thanks much...appreciate your reply....Miki
floplot -- I cannot thank you enough....you have gone beyond the extra mile to help me out......I am very, very grateful, and you are very, very kind.. Wow! removing McAfee is a big deal.
You're very welcome. It's important to get the pre-installed security program removed thoroughly and properly for your Norton product to work correcly. Thanks.
Thanks to everyone who took the time to respond. I think I clicked the “X” on the pop-up and not the “Don’t show me this message again” but I am not sure. According to the other posts linked in the replies above clicking on the “message” removes the download. I am running Windows 7 32 bit – where would I find the downloaded files (this way I can make sure they are deleted)? Dave H gave the location on his computer but he is running XP.
Also, if I do decide to upgrade in the future, I would like to be able to control all aspects of the installation (including download). Where can I find the necessary files for NIS 2011 to download and install?
Thanks for your reply floplot. The link you provided goes directly to a download (the file is called NIS-ESD-18-1-0-37-EN.exe). Is this the correct file? Also, if I want to install it do I have to uninstall the 2010 version first? If so, how will it know that I still have over 6 months of my subscription remaining?
Anyone else know the location of the files that were supposedly downloaded on a Win 7 32 bit system?
The link I provided still goes to the first version of NIS 2011 that came out. That link hasn't been updated yet to the newest patch 18.5. It will be at some point in the future once it has been distributed in the other languages also.
If your current NIS 2010 is working without any problems, NIS 2011 was made to install right over the top of NIS 2010. Some settings will be kept and some will be lost. The file that holds your key will not get deleted, so it will pick up your key. When you do get NIS 2011, you can click on Support and Subscription Status and that will synchronize your account with the Symantec servers. This is also assuming that your computer is malware free at the time when you want to install the program. Any security program will install the best on a clean machine.
If you are having problems currently with your NIS 2010, we can tell you how to go about updating to NIS 2011 so you will have a properly working NIS 2011.
Thanks again for your response. My NIS 2010 is working fine (hence my reluctance to upgrade). If I understand you correctly, if I want to upgrade to NIS 2011 all I have to do is double click on the file NIS-ESD-18-1-0-37-EN.exe and it will then install itself over my current version (without the need to uninstall NIS 2010 first)? What happens if I uninstall NIS2010 first (I always like to install programs on a machine that doesn’t have traces of old programs left behind)? Can I still double click on the file NIS-ESD-18-1-0-37-EN.exe? This seems to make more sense to me as you mentioned that some settings are saved and others are not, so may as well start fresh.
In terms of a malware free computer, I regularly scan my system and come up clean. Is NIS 2010 any good at catching malware?
By the way, I’m still hoping someone can tell me the location of those files that were automatically downloaded (I keep getting the pop-up and find it almost criminal that no indication is given as to where this stuff ended up). I see that several folks jumped in and the thread seems to have moved away a little from my original question. Is it worth posing the question once more in a new thread?
Thanks again to all who take the time to help out.
I agree with you 100%. I have the Automatic Download of New Versions option disabled on my computer (Settings | Miscellaneous Settings | Download of New Versions | OFF) and NIS 2011 still updated from v. v. NIS 18.1.0.37 to v. v. 18. 5.0.125 without my permission (see my post here).
I have a slow dial-up Internet connection and don't want these huge downloads being delivered by LiveUpdate without my expressed consent.
_________
MS Windows Vista Home Premium SP2 (32-bit) * IE 8 * NIS 2011 v. 18.5.0.125 * NU v. 14.5.0.120 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS
floplot -- I cannot thank you enough....you have gone beyond the extra mile to help me out......I am very, very grateful, and you are very, very kind.. Wow! removing McAfee is a big deal.
Miki
Removing all anti-virus products is a big deal. Most people think they can just uninstall it with the programs uninstaller or through Add/Remove programs but there is always something left behind, I believe there are far worse cases than McAfee when it comes to removing Anti Virus products. I believe AVG can be a right pain.
).
....it's a Dell!!.....they come with McAfee.....and I sure know from experience how difficult that is to remove.. Dell told me I had the choice to not activate it. I wlll go after the program like a bloodhound after its prey. Not only will I do all you recommend, and Search until there is no sign of McAfee, after I have done everything else, I will go into the Registry and make sure it does not exist there. Thanks much...appreciate your reply....Miki