Norton Internet Security 2013 scheduled remove of system files?

Norton Security | Norton Internet Security
1

Hi everyone, I hope you can help me out with this. I recently downloaded a set of programs for a game, one of which Norton believes is infected with spyware. This isn't a problem since I don't intend to use this program, and Norton has removed it. However, Norton is asking me to restart the computer to finish the removal of risks - checking the unresolved risks log has the following files listed for the program's threat:

 

 

Filename: nanofortress.exe
Threat name: Infostealer.GampassFull

 

File Actions

 

File: c:\documents and settings\user\my documents\downloads\masterworkdf v3i - fixed\masterworkdwarffortress\utilities\nanofortress.exe

Removed


File: C:\WINDOWS\system32\dllcache\wshtcpip.dll->C:\WINDOWS\system32\wshtcpip.dll
Restart Required

 

File: C:\WINDOWS\system32\lpk32.dll->C:\WINDOWS\system32\lpk.dll
Remove Failed

 

File: C:\WINDOWS\system32\ws3help.dll->C:\WINDOWS\system32\ws2help.dll
Remove Failed

 

File: C:\WINDOWS\system32\ws2helpXP.dll->C:\WINDOWS\system32\ws2help.dll
Remove Failed

 

File: C:\WINDOWS\system32\wimedump.dll->C:\WINDOWS\system32\ws2help.dll
Remove Failed
____________________________

 

What is norton trying to do with these system files? I've ran several quick scans and it can't find anything wrong, I scanned these files manually with Norton and it doesn't find anything wrong with them. These are important system files and I'm worried about what will happen if I restart.

 

What do the arrows mean? Is there anything I can do to stop this?

 

Thank you for your time

 

2

pmck21,  if you haven't yet rebooted, I suggest you close all running programs and do just that. Norton needs you to reboot, so it can complete the cleaning of your system. The arrows are pointing to dll files {Dynamic linked Library} which look to be part of the program you downloaded. After the reboot, run a Full Scan, just to be sure.

3

Hey, thanks for your response. I've rebooted and it seems to be fine now. I was confused since I hadn't actually ran the program that Norton had detected (it only got on the system from extracting from a .rar file), and I was worried since some of those dlls were legitimate windows files. It seems to be fine now, so thanks anyway!

4

Glad all seems to be ok . :smileyhappy:

5

pmck21,  if you haven't yet rebooted, I suggest you close all running programs and do just that. Norton needs you to reboot, so it can complete the cleaning of your system. The arrows are pointing to dll files {Dynamic linked Library} which look to be part of the program you downloaded. After the reboot, run a Full Scan, just to be sure.

6

Hey, thanks for your response. I've rebooted and it seems to be fine now. I was confused since I hadn't actually ran the program that Norton had detected (it only got on the system from extracting from a .rar file), and I was worried since some of those dlls were legitimate windows files. It seems to be fine now, so thanks anyway!

7

Glad all seems to be ok . :smileyhappy: