After I installed Win 8.1, my MS Outlook 2010 is no longer showing the Norton icon tab. Are my e-mails being checked by NIS? What do I need to do to bring the tab/icon back?
Thanks in advance.
Frank,
Can you check and tell us the Version ID of your NIS ..... Support / About should show it in the format nn.nn.nn.nnn where n is a number from 0 to 9.
Version is 20.2.0.40
Hang on for some more expert advice but I think you need to update to the current V21 version to get full Windows 8.1 compatibility.
If you are using Identity Safe while waiting for further advice on this and how best to do the upgrade, do you use the Identity Safe procedure for automatic login etc? If so please export the data file using the two file formats the export function offers and keep them in a safe place off your main disk ..... just for safety since if you don't you can be sure something nasty will happen
You may want to check out this thread here since it touches on Windows 8 and Outlook but a more recent version than yours. Does Microsoft support 2010 in Windows 8.1 ?
EDITED. Post removed.
ATB
intesec