Norton Internet Security Blocks Incoming Mail

I switched to Windows 8.

Everything worked very well at first.  After a few days, my email  program Thunderbird stopped to download mail.

Oddly enough, this problem turned out to be intermittent.  Sometimes Thunderbird works just fine but more often it will quit downloading mail.  Mail can be sent out, though.  When downloading, Thunderbird gets successfully to the mail server at earthlink.net.  It lets me know how many messages are to be downloaded.  Then it tries to download the mail but it never succeeds.

Well, today I  turned off the mail scanning in Norton Internet Security.

And surprise, Thunderbird started to download mail again.

Would anyone know whether this is a known problem?

Does Norton have a fix for this problem?

All pointers will be appreciated.

 

Dieter

 

dkthiel

 

There have been teething pains with Windows 8 and the 2013 Norton products.

 

If you have no issues with just disabling the email scanning, you can stay as you are for now. You are still protected from malware as the Anti Virus Autoprotect and Sonar will catch anything that you try to open in your email.

 

If you wish to revert to 2012, post back and we will get you the necessary information.

 

 

 

I switched to Windows 8.

Everything worked very well at first.  After a few days, my email  program Thunderbird stopped to download mail.

Oddly enough, this problem turned out to be intermittent.  Sometimes Thunderbird works just fine but more often it will quit downloading mail.  Mail can be sent out, though.  When downloading, Thunderbird gets successfully to the mail server at earthlink.net.  It lets me know how many messages are to be downloaded.  Then it tries to download the mail but it never succeeds.

Well, today I  turned off the mail scanning in Norton Internet Security.

And surprise, Thunderbird started to download mail again.

Would anyone know whether this is a known problem?

Does Norton have a fix for this problem?

All pointers will be appreciated.

 

Dieter