I am frequent traveler and I use Norton products for my PCs and Laptops. I had recently purchased a Norton Internet Security from a retail shop which was installed was I was travelling and got it activated, its valid till 10/12/2016 but I get a message always on screen, its on trial and is only valid for few more days.I contacted Norton chat who was of the opinion that I should go back to the country where from I bot this and get it activated or ask for refund from the vendor who sold you. Is this how nowadays Norton started to treat their customers. I was under the impression that Norton provides worldwide protection and not country wise!!! below is the chat history!! How wonderful Norton treats their long standing customers
:26 PM Connecting...
8:26 PM Connected. A support representative will be with you shortly.
8:26 PM Support session established with Support.
8:26 PM Support: Welcome we are now connected to the remote session.
8:26 PM Support: To protect your privacy and conserve system resources, your desktop background will be temporarily disabled. It will be visible again once our remote session is complete or after restarting the computer.
8:26 PM You have granted full permission to Support. To revoke, click the red X on the toolbar or press Pause/Break on the keyboard.
8:26 PM Remote Control started by Support.
8:28 PM Support: As we are now connected to the Remote session, please close the primary chat window.
8:28 PM UK Panicker: nothing is open
8:32 PM Support: *****************************
8:33 PM Support: Please sign in.
8:41 PM Support: May I know, if the country you are located now is the same you have in your Norton account?
8:42 PM UK Panicker: I am a consultant and I keep travellng around the world I am in India now and will be else where next week, which country I am in Norton account??
8:43 PM Support: I can see that the country is Oman.
8:43 PM UK Panicker: I never had this problem in the past, I was allowed installation in India whilst I was in India, and in Oman whilest in Oman and in US whilest I am there?
8:44 PM UK Panicker: I can not travel back to Oman, just to instal an internet security in to my desk top!!!
8:44 PM Support: Just to inform you, that now Norton products cannot be activated in other countries apart from where the Norton belongs originally.
8:45 PM Support: May I know, for how many days you will be India?
8:45 PM UK Panicker: it was active when I installed and it shwed the actual 365 days time and it got moved to trial version after few days I did it when I arrived in India
8:46 PM UK Panicker: I registered this new installation from India and not from Oman
8:46 PM UK Panicker: though I created my Norton account (Removed) several years ago whilst I was on a visit there
8:47 PM UK Panicker: Can I change my country to India for this installation
8:47 PM Support: If you want, you can update the address of India and can try to activate the product.
8:48 PM UK Panicker: how do i do that
8:48 PM Support: If it do not work, we will have to place a new order for the key.
8:48 PM Support: You can sign in to Norton account and update the address.
8:48 PM UK Panicker: will it move the norton account as well with it
8:49 PM Support: It will not remove the Norton account.
8:50 PM UK Panicker: there is no address change in this
8:52 PM Support: Only update the address, please do not update the card details, while the session is connected.
8:52 PM UK Panicker: ok but it does not have any Oman address ?
8:54 PM UK Panicker: its not saving change of address without providing card details, which I do not want to provide and have never in the past
8:54 PM Support: Could you provide the address, so I can check to update the address from my end?
8:56 PM UK Panicker: *********************************************
8:57 PM Support: I have updated the address.
8:58 PM Support: Let us check if we can activate the product now.
9:01 PM Support: We will have to disable this product and place a new order under your Norton account.
9:01 PM Support: Then we will able to activate the product.
9:02 PM UK Panicker: ok how long will that take
9:02 PM Support: This can take up to 5-10 minutes.
9:03 PM UK Panicker: will u be activating it or will u b sending me a new key to punch in
9:04 PM Support: I will place the order and will activate it right away.
9:04 PM UK Panicker: ok
9:04 PM UK Panicker: hope its not going to be chargeable
9:05 PM Support: Do not worry, as you have already paid for it, you will be not charged for it.
9:05 PM Support: May I proceed?
9:05 PM UK Panicker: thank u
9:05 PM UK Panicker: okc sure
9:05 PM Support: You are welcome.
9:08 PM Support: May I know, from where did you purchased this product?
9:09 PM UK Panicker: either from Mumbai or Oman
9:10 PM Support: May I know if the purchase was from a retail store?
9:10 PM UK Panicker: yes from a computer shop
9:10 PM UK Panicker: not online
9:11 PM Support: Just to inform you, you will have to contact them, as this purchase was not made online, we will be unable to place a order for this product.
9:12 PM UK Panicker: thats rediculous, because there are thousands of computer shops who sell this type of norton product and I do nto which show I bot it from, is this dowgraded norton is nowadays
9:13 PM UK Panicker: it clearly shows my licence is valid till 2016, but I can not use it, if its invalid should not be valid till 2016 as is shown there,
9:13 PM Support: I understand your concern, but this product cannot be activated as this product key belongs to some other country.
9:14 PM Support: You will have to contact the retailer for further assistance.
9:14 PM Support: As this purchase is not made online, we will unable to help you for this product.
9:14 PM UK Panicker: what if I uninstalled and registered this as a new account
9:15 PM Support: This product is already regsitered under your email address and cannot be registered again.
9:15 PM UK Panicker: very very strange,
9:16 PM UK Panicker: in india which computer shop gives you after sales support for a norton anti virus or for what that no where in the world I have travelled around, they just sell you the cd and the deal ends there
9:18 PM Support: I totally agree to you, but due to this issue Norton has brought up this policy, that you cannot activate the product in other country.
9:18 PM Support: The retailer has sold you a product which is not for India.
9:18 PM Support: You will have to contact them, for further assistance .
9:19 PM UK Panicker: so may be the cd I bot when I was in India, I have other norton cds installed on my laptop which I carry around, may be this was Oman purchase, but I never had this problem earlier
9:19 PM UK Panicker: sorry when I was in Oman
9:20 PM UK Panicker: nortaon is supposed to provide world wide support and not countrywise
9:20 PM UK Panicker: any email id I can lodge a grievance to them directly
9:21 PM Support: Just to inform you, that this is a reatil purchase, and not from any authorized reatiler, due to this we will be unable to provide you any support, however, you can contact the retailer for refund of this product.
9:21 PM Support: There is no email address to lodge a complaint.
9:22 PM UK Panicker: OK I have people working for Norton I will deal directly
9:22 PM Support: Okay.
9:22 PM Support: Is there anything else I may help you with today?