Norton Internet Security paralyzed after 'Metropolitan Police' Ukash virus

Two days ago I fell victim to the trojan virus which completely locks your system, the 'metropolitan police' virus which requests £100 in order for it to be unlocked. Deatils of which can be found with a quick googe, I'm sure it's pretty infamous around here.

 

Anyway, a combination of Kaspersky rescue disk, malwarebytes, combo fix and Norton power eraser has seemed to uprooted the trojan/virus and my computer is no longer blocked.

 

However, the trojan seems to have caused lasting damage throughout the system. The main two are the paralyzing of my entire Norton Internet Security, which I can't even manually remove, as well as the general use of the internet, as all sorts of network settings have been affected.

 

I was wondering if there was any way of fixing both, if not the Norton issue left after this rather horrible virus? Or if any others have had a similar experience?

"The main two are the paralyzing of my entire Norton Internet Security, which I can't even manually remove, as well as the general use of the internet, as all sorts of network settings have been affected."

 

This is what can happen users when you use advanced programs and don't know how to really use them  Good old Combofix for instance.

 

Good Luck in fixing your system.

 

Quads

It was already an issue before I even used Combofix...


Quads wrote:

"The main two are the paralyzing of my entire Norton Internet Security, which I can't even manually remove, as well as the general use of the internet, as all sorts of network settings have been affected."

 

This is what can happen users when you use advanced programs and don't know how to really use them  Good old Combofix for instance.

 

Good Luck in fixing your system.

 

Quads


Wow.. arrogant much? who are you to assume he doesn't know what he is doing with his own system... Either you contribute/help or gtfo **bleep**.

People like myself in the feild I am In warn about the use of tools over and over and over and over, yet users that have no idea ignore warnings on the web, so in that case, who is the one who ignores etc.

 

As for this comment

 

"who are you to assume he doesn't know what he is doing with his own system"   

 

hahaha OK so lets reverse it then and say the user does know what they are doing with the tools and know what he is doing to his system.

That is fine,   That means to everyone,  Don't worry about this user and his / her infection, the user knows what they are doing to their system. COOL.

 

Nice to know the user know what they are doing can reverse what any tool has done and can script.

 

All sorted.

 

I am not arrogant, I don't get paid for this and other threads, I also get sick of users who try and do what they do not understand and create a bigger hole, then expect me to fix it or others in my field,   Well screw with your system and I don't touch it.

 

I infect my system all the time with malware (when something new appears) and work out the removal,  I don't need added user stuff ups.

 

 

What exactly happens when you try to remove Norton manually?

 

Are you using NRT or are you trying to manually delete the files of Norton?

 

 

 

Thanks,

Ullas.

Hi there! I have something that might be helpful. These are the steps fr manual removal of the virus:

 

1. Enter the Windows advanced set up meny by pressing F8

2. Choose Safe Mode With Command Prompt and then type explorer.exe

3. Go to the System restore setion by typing rstrui in the Run command line

 

Then, manually remove the infected files from the registry. If you do not remove the infected files, the virus will be still hiding on your computer. Fixing of an infected PC can be seen here http://www.youtube.com/watch?v=HdP1auHhGtQ&feature=related. You can also use an automated tool like http://www.americanpendulum.com/2012/10/01/ukash-virus-attacks-us-citizens/ or http://www.malwarebytes.org/ to clean your computer, detect and remove any infected files or malicious folders.

 

To protect your PC from future infection, schedule regular scans of your computer. Do not download unknown or insecure tools.