Norton Internet Security will not open

Norton Security | Norton Internet Security
1

I downloaded your free update in November 2012 ever since then I have not been able to open the Norton Internet Security dashboard, the icon appears on the screen, but when I click to open nothing happens.  I renewed my subscription in January and I am still having the same problem. I have followed your instructions by downloading your removal tool and removing and reinstalling Norton, but this has not solved the problems. I think the software is working in the background, but I can't open internet security. I sent an email to the Norton spam folder in error and I can't get it back.

 

Are they any other solutions that I can try.

 

Thank You

 

2

My operating system is Windows Vista Home Premium, 32 bit,  I have no other security software, I have always used Norton.

3

Hey,

 

Please try the solution in the following KB article:

 

https://support.norton.com/sp/en/us/home/current/solutions/v64233471_EndUserProfile_en_us

 

if that doesn't work, run a scan using the free Norton Power Eraser to rule out the possibility of an infection: http://www.Norton.com/npe

 

Vineeth

4

I downloaded your free update in November 2012 ever since then I have not been able to open the Norton Internet Security dashboard, the icon appears on the screen, but when I click to open nothing happens.  I renewed my subscription in January and I am still having the same problem. I have followed your instructions by downloading your removal tool and removing and reinstalling Norton, but this has not solved the problems. I think the software is working in the background, but I can't open internet security. I sent an email to the Norton spam folder in error and I can't get it back.

 

Are they any other solutions that I can try.

 

Thank You