Ever since I upgraded to Windows 8 Norton Internet Security has not been working properly. I am using Chrome and I frequently get the message "Norton Identity Safe has crashed". I also have an exclamation point in my Norton icon in the tray. When I try to click on it nothing happens. When I try to start NIS and try a Quick Scan either nothing at all will happen or sometimes it will start the scan and in about 2 seconds gives me a big "Error" with an X.
I've already re-installed the product to the latest version 20.2.1.22
What else do I need to do? It does not seem like this product works properly on Windows 8. I had absolutely no problems on WIndows 7 and had been using it for a few years.
You described the exact same problems that I have with norton. It just can't seem to get along with Chrome and Windows 8. Just awful compatibility on both. And worst of all, nobody cares about these issues. It's been almost 5 months Windows 8 is released and nothing changed for me since the first day. NIS 2013 on my windows 8 laptop can't even scan the computer and gives exclamation marks every couple of days. All they do is telling you to use norton removal tool and reinstall it over and over again. Everything runs fine after reinstall but issues come back in couple of days. I've switched back to 2012 on one of my pcs, runs perfectly on Windows 8.
Yep, NIS 2013 doesn't work with Windows 8 - and Symantec just does not care. They have know about this issue (and others) for months and not done a single thing.
Just uninstall Norton and use the built-in antivirus and firewall in Windows 8. No need for Symantec's crap. I have been a loyal Norton customer for 15 years, but I have finally had enough. And I can't say that I am missing it. Norton has been going downhill for the last couple of years...
There are always issues with a new operating system, and Win 8 is not different.
New drivers are developed and updated quite often after the release of the new OS. Graphics drivers can be a source of different problems with computers and software. Check to see if your graphics hardware manufacturer has issued an updated driver since you installed Win 8. Windows update may not have this available for a while after it is released..