I called Norton for support because I turn the vpn on and outlook will not send and receive, turn off vpn and it works, so Norton vpn is a joke, i called them and they charged me $900 to fix their product, the number I used was on their website so do not trust Norton they all scam, here is what I saw on there website but it is a lie “
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1. Why did they ask for my password?
2. They charged my credit card $900 to fix the vpn issue which never was fixed.
3. They give lame excuse a Sr tech will get with you, that is how they get you off the phone cause there product is a scam.
4. The same goes for lifelock also, Norton became scammers, well they all live in India the scam capitol of the world so makes sense to scam everyone
I have been a Norton user for a while and in truth, the way it uses MANDATORY auto-renew is at least murky.
I know it can be deactivated, but no other security software forces you to activate auto-renewal when buying a subscription for example on amazon. Therefore I think it is a "legal scam". Bad for Norton and his policies.
TickedOff2:
You might want to read my last post a little more carefully, Norton Fighter 25. I received NO emails about upcoming renewals and NO emailed receipt that I'd been charged -- three separate times over three years.
I've read you "received NO emails about upcoming renewals and NO emailed receipt that I'd been charged -- three separate times over three years."
I've no basis to question your comments.
I've posted NortonLifeLock documentation for your consideration.
TickedOff2:
(And please tell me where in the agreement their automatic renewal policy is explained.)
TickedOff2:
I'm relieved that Norton is protected legally from complaints by customers who don't carefully read the fine print about their renewal and refund policies. They might want to add some additional fine print that they won't communicate with customers at the time of renewal.
You might want to read my last post a little more carefully, Norton Fighter 25. I received NO emails about upcoming renewals and NO emailed receipt that I'd been charged -- three separate times over three years. But as long as Norton claims in their 9 page licensing agreement that they make such notifications, that's not their problem, right? Until investors start asking questions, that is. But thanks for the cut-and-pastes, Norton Fighter 25. If Norton spent as much time being transparent with the people whose credit cards they're charging as you do defending their deceptive practices, the problem might not exist.
TickedOff2:
I'm relieved that Norton is protected legally from complaints by customers who don't carefully read the fine print about their renewal and refund policies. They might want to add some additional fine print that they won't communicate with customers at the time of renewal.
What are the benefits of being in automatically renewing subscription service?
Subscribing to our automatically renewing Norton subscription service ensures that you do not lose your protection. It means you do not have to remember to go back and renew your subscription to stay protected. We send a notification email before each upcoming annual renewal (usually about 30-45 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs. [...]
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PART 2 - GENERAL TERMS
5. Payment; Your Subscription Terms. If you purchase a subscription to the Services either from us or from a third-party channel partner authorized by NortonLifeLock, then these payment terms apply to your purchase.
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e. You agree that your transaction is complete when we send You a confirmation via email.
i. How to Cancel. You can cancel or terminate your subscription at any time, but please note that, unless otherwise set forth in the Cancellation and Refund Policy (https://www.norton.com/return-policy), such cancellation will be effective at the end of the then-current Subscription Period.
ii. Canceling if You Subscribed Through a Third Party. If you have purchased a subscription through a third party (such as an authorized reseller or your employer), and you wish to cancel, you must do so directly with that third party, following that third party's instructions. We will only terminate your subscription upon notice to us provided by such third party. If you have subscribed through a third party, you may not be entitled to any refund of fees by us; we shall have no obligation to, and shall not, refund any fees paid by you to a third party.
f. Refunds. Certain Services may include a Money Back Guarantee if you are not satisfied for any reason. In most cases a 60-day refund period applies for an annual subscription purchased directly from us. Please review NortonLifeLock's Cancellation and Return Policy for more information on obtaining refunds for the Services.
I'm relieved that Norton is protected legally from complaints by customers who don't carefully read the fine print about their renewal and refund policies. They might want to add some additional fine print that they won't communicate with customers at the time of renewal.
A valid subscription ensures that you are protected from cyberthreats and cybercrimes in today's digital world. The following FAQ may answer your queries that are related to NortonLifeLock subscription.
Why do I continue to see renewal alerts even after purchase?
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I have not canceled my subscription. Why do I still see the subscription cancellation message?
How did my subscription get canceled?
Why am I seeing Check subscription or Check service link instead of remaining days?
Why is the subscription status not showing remaining days anymore?
How do I know if my product or license is registered to NortonLifeLock account?
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Your subscription begins when your purchase is completed (or otherwise, when your payment is received). You must download and install on each device, or complete enrollment to get protection. Special offer(s) may expire at any time at NortonLifeLock's discretion.
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The price quoted today is valid for the offered introductory term. After that, your subscription will be billed at the applicable monthly or annual renewal price here. The price is subject to change, but we will always send you a notification email in advance.
Your subscription may include product, service and/or protection updates and features that may be added, modified or removed subject to the acceptance of the License and Services Agreement.
The number of supported devices allowed under your plan are primarily for personal or household use only. Not for commercial use. If you have issues adding a device, please contact Member Services & Support.
TickedOff2:
(And please tell me where in the agreement their automatic renewal policy is explained.)
PART 2 - GENERAL TERMS 5. Payment; Your Subscription Terms. If you purchase a subscription to the Services either from us or from a third-party channel partner authorized by NortonLifeLock, then these payment terms apply to your purchase.
Term; Introductory or Special Offers. After an introductory or special offer expires, your subscription will automatically renew at the then applicable price unless cancelled by you. Our pricing, including any renewal price, is subject to change, but we will notify you in advance.
Automatic Renewal of Your Service Subscription. If you purchase a subscription to the Services, you will be charged the subscription fee at the applicable then-current prices as published by us (plus any applicable taxes). If you purchase from us, we (or our third-party payment processor) will store your payment information and automatically begin charging you on your subscription renewal date, until you cancel or we terminate your access to or use of the Services in accordance with these Terms. At any time after your purchase, you may change your subscription settings, including cancelling your automatically renewing subscription, at my.norton.com. By agreeing to these Terms and electing to purchase a Service subscription, you acknowledge that your subscription has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your subscription by you or us. We reserve the right to change the prices for any Services at any time. Any price change will take effect at the next subscription renewal date and we will notify you in advance.
Despite our efforts, occasionally an error or inaccuracy in the price or description of a Service offering may inadvertently occur on the Site. In such case, we will contact you for instructions before confirmation of your subscription and you have the option to (i) cancel your subscription at no cost, or (ii) proceed with your subscription based on the revised information.
Read the license agreement? Seriously? It is nine pages of legalese. No customer has time to read that. The company knows it. So do you. (And please tell me where in the agreement their automatic renewal policy is explained.) Customer service claims Norton sends emails out to customers when their subscriptions are about to lapse, saying they will be charged soon for auto renewal. Not true. I never received such an email. Customer service reps are apparently fed false information.
Your point that customers can go into "My Subscriptions" to disable automatic renewal is irrelevant under circumstances when customers don't know their account is set up that way to begin with. How nice that you got your N360 Deluxe 5 for $40. Congratulations on not getting ripped off.
Norton's investors might be interested to know the business model is built on a house of cards. Wonder what percentage of customers don't even realize they're customers until 60 days after their credit cards have been charged and they can't get their money back. Time to take a look, investors.
Hello. First off, I do NOT work for Norton, just the everyday user as you are assisting here with customer issues. My take is. Companies aren't perfect that is for sure. What I've found over the years, is most people never get involved in nor take the time for reading a company's EULA when they purchase a product. Tons of good information every users should know is there that in most cases will spell things out in a clear fashion. Can also be saved for later review as well.
You CAN disable the automatic renewal at any time after your purchase of a Norton product. Just sign into your Norton account, look under "My Subscriptions" to manage things there. You can also remove your payment information while logged into your account as well. Norton and other companies will generally auto-renew as far as 30 days in advance of a renewal date, most times an email; will be sent as well. I got my current N360 Deluxe 5 device renewal for $40 straignt from an offering directly from Norton just BEFORE my expiration. Saved a bundle.
An additional heads up!! Your Norton UI or user interface clearly shows your subscription status / remaining days in the lower left corner. Its easy to manage your status there at a moments notice. Ad for customer service, we have complained here in the forums relentlessly about that. The pandemic of course, has made things much worse. Hopefully as we progress toward an end game for COVID that will be the next area Norton takes issue with and correct it.