Norton is the worst

[STEPHEN_GEANEY]

I have had an issue with my subscription which caused me to contact Norton, via Chat, some eight weeks ago. I have since recontacted them on seven separate occasions and each time I have been PROMISED a return phone call within 24-72 hours. I am still waiting! On the last occasion I was PROMISED a callback or email from a supervisor or manager within 24 hours. I am still waiting! I have been a loyal Norton customer for over 20yrs, but I have now cancelled my auto renewal and WILL NOT BE RENEWING MY SUBSCRIPTION. I have also been promised a refund for the unused portion of my current subscription. AGAIN, I AM STILL WAITING!!

[bjm]

Hello @STEPHEN_GEANEY
We’ll try to call attention:
No promises. No timeline.

[OrionL_Rogers]

The worst customer service anywhere. Ive had Norton 360 since before it was Norton. The service is so bad, that alone makes it not worth it. I have a subscription expiration date issue. They hang up calls even tho the calls are unintelligible, the chat is useless. So bad I want a refund of my $159.99 which was paid 6-3-2025. Cant get anything thru any service they claim to have so Im left to posting bad reviews everywhere I can and going to my bank tomorrow to challenge their charge fo nothing.

[bjm]

@OrionL_Rogers

I want a refund of my $159.99 which was paid 6-3-2025.

Hello @OrionL_Rogers
are you US?

You have 60 days from being charged to request a refund.

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

Please review: Cancellation & Refund Request [here]

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.

Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.

Learn more about your automatically renewing subscription here

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile…~65+ days ahead.

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

Here are a few things you should know if you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

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Please review: Contact Norton Support [here] &or [here]

Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.

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Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.

Manage Renewal on your My Subscriptions page [here]
for example:

Manage Renewal →

Unsubscribe →

Delete →

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Norton Cancellation and Refund Policy [here]

Cancellation & Refund Request [here]

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

FAQ: Norton subscription and renewal [here]

Norton annual and monthly subscription refunds [here]

Contact Norton Support
Top reasons customers contact support [here]

• Manage your account
• Learn more about your automatically renewing subscription
• Stop your Norton subscription from automatically renewing
• Request a refund for an annual renewal fee

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Here are a few things you should know if you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

[bjm]

@OrionL_Rogers

I want a refund of my $159.99 which was paid 6-3-2025.

Hello @OrionL_Rogers
~ are you US?

Cancellation & Refund Request [here]

https://support.norton.com/sp/en/us/home/current/autorenew

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Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

~ this process [here] works for me to reach: human agent
Please review: Contact Norton Support [here] &or [here]

Please confirm you’re allowing Norton pages content in order to provide the best experience possible. [here]