Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.
Issue abstract: Every couple of months Norton will say my subscription is expired so I have go in and put my serial back in
Detailed description:
Product & version number:25.9.10453 (build 25.9.10453.0)
OS details: Windows 11
What is the error message you are seeing? Keep getting a popup telling me my subscription has expired
Are the popups legit?
The Fake Norton “Subscription Expired” Scam Pop-ups Explained here
Do you periodically Restart (not Shut down) machine?
What Troubleshooting have you tried?
Repair Norton?
Reset to Default?
Note: Reset to Default resets Cloud Backup
Norton 360 → Remote Management is enabled?
Have you tried Norton 360 clean uninstall → install?
Maybe, you need to run Norton 360 Remover → Remove only…for clean uninstall → clean install.
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Download and run the Norton 360 Remover tool for Windows here
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fwiw ~ my preference is Remove only…with scour File Explorer for remnants and CCleaner - Registry - Scan for Issues + CCleaner…back up the registry before making changes. Just me.
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Note:
If you have Norton Family, you need to uninstall it before you run the Norton Remove and Reinstall tool DocID: v60392881 Last modified: 09/29/2025
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Device time, date, time zone, daylight savings…are correct?
Set time, date, and time zone settings in Windows
I will look into repairing Norton
Hello @DGraham
Please post your progress.
It hasn’t happened yet. As I said, it happens like every 4 or so months
You ran Repair Norton and will monitor.
Okay…Thanks
