Norton keeps sending emails in wrong language

[JPAdans]

My account language is set to english. But all emails from Norton are always in another language. Tried everything I could and nothing helps.

Add’l info - I live in Belgium, a multilingual country. Seems too difficult for Norton to understand?

[bjm]

@JPAdans

Norton keeps sending emails in wrong language
My account language is set to english. But all emails from Norton are always in another language. Tried everything I could and nothing helps.

Add’l info - I live in Belgium, a multilingual country. Seems too difficult for Norton to understand?

Hello @JPAdans

If your Norton account language is already set to English and Norton Support has confirmed the setting is correct, there may not be much more you can do from your side.

Belgium’s multilingual environment (Dutch, French, and German) has occasionally led to reports of Norton communications being sent in an unexpected language. In some cases, the language appears to be determined by regional marketing preferences or information stored elsewhere in Norton’s systems rather than the account language setting alone.

If you’ve already verified your account preferences and continue receiving emails in the wrong language, I’d recommend contacting Norton Support and asking them to check the language settings associated with your email address and subscription records on the backend.

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Your account language and email language should normally match, but they don’t always seem to. Since you’re in Belgium, it’s possible Norton is assigning email language based on regional data rather than your account preference. If you’ve already checked the account settings, only Norton Support can investigate the language settings tied to your subscription in their backend systems.

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I would not expect the language setting of Windows, macOS, Android, or iOS to determine the language of Norton’s email communications. Those are typically generated using language preferences stored on Norton’s servers rather than the language configured on an individual device.

Since your account language is already set to English, Norton Support may need to investigate whether a separate regional, marketing, or legacy language setting is associated with your account. Given that Belgium is a multilingual country, it’s also possible that regional data is influencing the language selected for email communications.

If you’ve already verified your account language preference and continue receiving emails in another language, this is likely something only Norton can review and correct on the backend.

I would have expected my device language to be determinative. However, as we’re now learning – companies generate email communications based on account records stored on their servers, not on the language setting of the device receiving the email. That suggests the cause may be a Norton-side language preference rather than anything configured on your PC, Mac, phone, or browser.

Norton is clearly making a language determination somewhere. The question is which data source is being used. Since your account language is already set to English, it appears another setting or database may be taking precedence. Only Norton would be able to determine exactly what information is driving the language selection for email communications.

A useful troubleshooting question would be:

Are all Norton emails arriving in the wrong language, or only certain types of emails?

For example:

• If only marketing emails are affected, I’d suspect a marketing database or campaign preference.
• If only Community notifications are affected, I’d suspect a Community profile setting.
• If subscription, billing, and security emails are affected, I’d suspect an account-level setting.
• If every Norton-originated email is affected, then there may be a country/region or backend profile issue overriding the English preference.

May be an important piece of the puzzle because it may help identify which Norton system is making the language determination.

Based on the information available, account language appears to be a major factor, but not necessarily the only factor. The fact that some users continue receiving emails in a different language despite an English account preference suggests that other regional or service-specific settings may also be involved. Unfortunately, only Norton would be able to confirm exactly which preference source is being used for a given category of email.

[bjm]

Hello @JPAdans
Care to share your progress

[bjm]

Hello @JPAdans
Care to share your progress