This happened to me today (June 3, 2022), over 6 months after it happened (late November 2021) at the beginning of this discussion. During my chat with support my Microsoft Edge browser crashed. I reopened the browser and restored the page and it didn't work, so I closed it and signed in again. I signed in using Login under my.norton.com in Google. The Google links were as follows:
https://my.norton.com
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At first glance, the link to Login appears okay. It appears the login page is a subset of my.norton.com. It is not, however, as it takes you to the the Norton/mobil.com/debitel website, which appears to be a Norton-run website with a third party brand. Indeed, after auto-signing in (i.e., I did not have to re-enter my password), there was the green mobil.com debitel logo next to the Norton logo in top left corner.
However, when I clicked on support, I was directed to the mobil.com debitel site, which was in German. This was disturbing and a violation of customer security. Even if this original site was a Norton website (presumably because I did not have to re-enter a password to access it), the support page was a non-Norton foreign third party site that a U.S. customer should not be directed to. The issue needs to be fixed.
It is very disturbing for this to be happening with an online security company such as Norton that is supposed to be protecting my computer rather than sending it to third party websites. Norton can't blame Google for this -- it should be on top of the situation. Norton has had over 6 months to fix the problem, but it is still occurring.
