No matter what browser i use (IE9/IE10, Firefox, Chrome, Safari), https://manage.norton.com/managementhome results in an unusable screen/window. A few seconds I am able to see that i can sign outin the upper right corner (so I am logged in) but then the window results in what you can see in the screendump below. It happens in Windows 7, Windows 8 and Windows Vista.
Please, who can help me...
No matter what browser i use (IE9/IE10, Firefox, Chrome, Safari), https://manage.norton.com/managementhome results in an unusable screen/window. A few seconds I am able to see that i can sign outin the upper right corner (so I am logged in) but then the window results in what you can see in the screendump below. It happens in Windows 7, Windows 8 and Windows Vista.
Please, who can help me...
Has this page loaded correctly in the past? If so, this could just be a temporary server issue.
Dear Dickevens,
my graphic-drivers seem to be OK. See below for testresults and driver-update response
Intel(R) HD Graphics 4000 (PCI) : test (a whole serie of subtests) was 100% succesful, devicemanger-->driver-update-->no better/newer available
NVIDIA GEtforce GT 640M (PCI EXpress x16):test (a whole serie of subtests) was 100% succesful, devicemanger-->driver-update-->no better/newer available
Dear Peterweb,
Yes, this page loaded correctly in the past, say a few months ago. Indeed, on the error windows a messages says it could be a temporary issue. By now it 4 days!
Please, can you explain me more explicit what you mean by "Export/Backup your Identity Safe data. What,where and how? Sorry, i'm a newbie;-)
In your browser clear cookies, cache before launching. Because many loading/login problems gets resolved after clearing cookies and Cache..
Dear aider_h,
thansk for your response
that URL works well for me too, but after sign-in my problem appears. see below
Dear aider_h,
thanks for your suggestion. I did clear them, restartet browser: same problem.
Hey kroos,
What exactly the error message says? Post us the error message. It will be easier for us to diagnose the issue
I even tried login to Norton management in Win8, it worked for me
kroos wrote:Dear Peterweb,
Yes, this page loaded correctly in the past, say a few months ago. Indeed, on the error windows a messages says it could be a temporary issue. By now it 4 days!
Please, can you explain me more explicit what you mean by "Export/Backup your Identity Safe data. What,where and how? Sorry, i'm a newbie;-)
The backup of your Identity Safe notation in my post is just my signature that goes on every post of mine. It has nothing to do with your particular problem, but it is always a good idea.
From your Norton Toolbar in your browser, click on Vault Open - Settings - Export. Then save the file to a place on your computer that you can find again. Ideally, you should save this file on a Thumb drive or an external backup drive. Save the file in both DAT and CSV formats.
Try clicking on Support - Get Support to run Autofix to check your installation and fix what it finds.
Have you checked your display drivers are up to date? Check with your computer manufacturer for a later driver as Windows Update will not always have the latest.
Dear aider_h,
thank you very much for your support, the problems seems to be resolved. I found a onnline contactform at Norton.com and now, without any response on that form, everything works fine.
URL form: https://support.norton.com/sp/en/us/norton-core/current/contact?inid=hho_support_buynorton_en_us
Dear Peterweb,
oh, that was stupid of me. Thank you for your support and your advise, the problems seems to be resolved. I found a online contactform at Norton.com and now, without any response on that form, everything works fine.
URL form: https://support.norton.com/sp/en/us/norton-core/current/contact?inid=hho_support_buynorton_en_us
Dear responders,
thank you very much for your support, the problems seems to be resolved. I found a onnline contactform at Norton.com and now, without any response on that form, everything works fine.
URL form: https://support.norton.com/sp/en/us/norton-core/current/contact?inid=hho_support_buynorton_en_us
Glad to hear you have things working again.
As noted, it may have just been a temporary server issue that resolved itself with time.
Hi kroos,
Hapy to hear this..
