Norton Mobile Security for Iphone

I downloaded Norton Mobile Secuirty for my Iphone from ITunes.  After the download, I am prompted to place in my email address and password to get onto the site.  The response received is "No License Available. Check your Norton Account for details." I have verified the password being used is correct.  When I attempt to contact Norton support for assistance, they refuse to help with this issue as it is a free item (although I have paid for a Norton subscription for my other computers, nice huh?) Anyone know how to resolve this issue?