Norton Mobile Security Help

Archive
1

According to the Update Status, iOS is not affected, however I cannot register my account on my iPhone.  I purchased the Norton Mobile Security today and everytime I try to log in on my iPhone I keep getting the error message "No License Available.  Check your Norton Account for Details."  Customer service was of no help to me.  The website will not allow me to register my device.  Maybe someone on here could help out.

 

Mike

 

[edit: Please do not post personal information per the Participation Guidelines and Terms of Service.]

2

Hi trnengr1

 

You are correct in that the issues at the moment should not affect the

registering of iOS devices.

 

Did you purchase your license to Norton Mobile Security (NMS) from the

Norton Online Store.?

 

If so did you recieve a email to confirm the purchase.?

 

Have you logged into your Norton Account on a PC to check that the

NMS product is listed and that it has an available install to use with

your iOS device.?.

 

The more info we can get the better we will be able to assist you. :)

 

Cheers. :smileywink:

 

EDIT - Adding i also notified the Moderator and asked if the PDF

document attached could be removed for reasons of privacy as it

contains a personal email address, just for the security of the user.

 

For a future reference if you use a screen shot or attachment it is

a good idea to try and block any personal information. :smileyhappy:

 

3

Yes, I purchased it through the Norton Online Store as a bundle package with Norton 360.  I did get the confirmation email from the order and I also checked my online account.  When you click on the "Download" icon, it brings up another webpage with instructions for Android.  Is there another product key I need?  After doing some research I found the Norton Mobile Security Website.  I was able to verify the product key, but then it wants me to download the App which I already have on my phone.  I then tried instructions from a previous posting but I am still getting the same error message.

 

Ps.  Thanks for the tip.

4

I just tried logging onto the mobilesecurity.norton.com website on my phone and now it's telling me there is a problem with registering this key.  I verified the key and everything was entered correctly.  This  seems like a lot of trouble for this product.