Norton Not Giving Any Support

Archive
1

Does anyone know how to get Norton to respond to a chat? I tried multiple times, but every time I hit "Save and Continue", I just get redirected back to the support page. Already tried deleting Norton from the cache. This is going to be my last stop before I cancel my subscription.

2

click My issue isn't listed above ... opens form dialog + captcha + Save & Continue

click My issue isn't listed above ... opens form dialog + captcha + Get Phone Number

3
  • Login to norton.com
  • Click on Support
  • Click on Buy & Renew
  • Click on Contact Support
  • Click on Live Chat
  • Click on Cancellation & Renewal
  • Click on No, I still need help from an agent
  • Fill out form
  • Click on Save & Continue

click > My issue isn't listed above
Please fill out this form to Chat or to Get Phone Number 

> Please (next time or as test) try clearing browser cookies n' cache and only clicking "My issue isn't listed above" > Fill out form > Captcha > Save & Continue. 

4

Thanks for all the input. I was finally able to talk to a human. Didn't resolve why chat wasn't working, but did get my original question taken care of.

5

 

click > My issue isn't listed above
Please fill out this form to Chat or to Get Phone Number 

For subscription related issues. 

LifeLock only product, member may reach support at https://memberportal.lifelock.com/support -
Norton product with LifeLock, member may reach support at https://support.norton.com/sp/en/us/home/current/contact -

NortonLifeLock Contact Us
https://www.nortonlifelock.com/us/en/contact-us/

Norton Video Tutorials
https://support.norton.com/sp/en/in/home/current/solutions/v102698236

Norton Products: How-To Video Hub
https://community.norton.com/en/forums/how-to-video-hub

6

Tried a different browser, same issues.

Geolocation is central time zone, USA

I've searched everywhere and can't find the number for LifeLock Member Services - can you share it?

7

Virtual Assistant: "Do you wish to hold for live agent."
png_10050.pngKate: "Do you wish to hold for live agent." 
Sorry....Chat appears to work for me, at this time, my geo-location. 
Maybe, try different browser. 

Maybe, try calling LifeLock Member Services. 

What is your geo-location?

8

This is how the chat session ends

 

9

Sorry....Chat appears to work for me, at this time, my geo-location. 
Maybe, different browser. 

10

All trackers and ad blockers are turned off. No VPN.

Tried the Chat Now button - same issue

Tried "Something Else". Clicked on Take me to a live agent, then same issue. (Before I could even click on that, however, the chat session ended.)

11

Please allow all Norton support pages content.
Please try with all Norton pages ads, trackers, scripts, frames, etc., allowed and with VPN off. 


Save & Continue >

Chat Now > Kate: virtual assistant ChatBot menu "Something else" 
yada yada > Send
"Yes, I'd like to hold"
>

FWIW ~ I've allowed all Norton pages content ...ads, trackers, scripts, frames, etc.  

12

Norton product name and version - Norton™ 360 Deluxe Plus
Operating system name / version / build on Windows – Window 10 Pro / 20H2 / 19042.928
Norton error message / error code if any were presented / screen shot – No error message/code. No response to online chat request
Steps we can perform to reproduce your issue

  • Login to norton.com
  • Click on Support
  • Click on Buy & Renew
  • Click on Contact Support
  • Click on Live Chat
  • Click on Cancellation & Renewal
  • Click on No, I still need help from an agent
  • Fill out form
  • Click on Save & Continue
  • The end. I’m redirected back to the support page with no chat. Obviously, I can’t report this via a chat because see above.
13

Hello Ala6. Tell us about the issue you are having. Please provide the basic info below for us:

Note: Please do not post any personally information such as email addresses, banking information, cell phone numbers and the like.

  • Norton product name and version -
  • Operating system name / version / build if on Windows / MACOS version if on MAC
  • Norton error message / error code if any were presented / screen shot
  • Steps we can perform to reproduce your issue

 

SA