Norton not tell me what changes made to my pc settings

Norton 360 for Windows
1

Norton support created changes to my settings but did not let me know what they were.
The settings were related to Synology NAS.
The CHAT message from Norton stated “We have removed Synology” but i do not know what this means.
Next, Norton put me in contact with a paid support for 3rd party products.
Synology support proved conclusivly that Norton was stopping a service being created between my PC & my Synology NAS, yet Norton could not identify the issue.
What should I do since Synology cannot setup the backup process between my pc and nas until Norton stops blocking it?
Thanks

e: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:

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2

Norton 360 v22 or v24?
Did Norton 360 ever backup to your NAS?
Does Norton backup recognize your NAS?

What does Norton 360 > Security History report related to Norton block?
Norton 360 v22 or v24?
Did Norton 360 back up to your NAS…previously?

Caveat: I’m not familiar with Synology NAS

1 Like
3

The norton 24 is better then the old version New Norton 360 app som more info

4

Thanks for info.
It was not a Norton to NAS BU that failed.

It was a Synology BU from PC to NAS, which was blocked by Norton.

I shall uninstall/reinstall Norton.
I cannot believe that A standard Synology operation is blocked by Norton, which is one of the most populat NAS.

5

in most of the times that is fixing the bugs

6

Oh oh…
What does Norton 360 > Security History report related to Norton block?
What Norton engine? block Synology executable? block data transfer?
block .tmp file created by moving files? block network traffic?
Norton 360 v22 or v24?

Caveat: I’m not familiar with Synology NAS

7

the old engine whas not own by norton now it is a new one they dont pay licens to but still good software

8

It is Norton360 V22.24.7.8
The security History Report cannot be read

9

care to share…why…what occurs when you call Security History

Caveat: I’m not familiar with Synology NAS

10

I downloaded/exported the history, but no apps could read it.
Thanks for ypour thoughts.
I have reinstalled Norton and shall try the Synology backup again - some time.

11

Did you change Save as type: to Text Files (*.txt)

12

Yes, saved as text, but still could not be read.
Thanks for the info.
Norton has been reinstalled to defaulkt settings, so waiting for Synology support to test it.
Thanks again for your input.

13

I do not have an issue with my Synology DS220J NAS, I am running DSM 7.2.1-69057 Update 5.
I am running Norton 360 v22.24.8.36 I use GoodSync to backup and synch my desktop PC, Laptop, and NAS. I use Hyper Backup to back up the NAS to DropBox. I also manually run LiveUpdate in Norton, I occassionally find some updates do not install automatically. Hope this Helps.

1 Like
14

Thanks for information. I shall pass it to Synology Support