Norton Online Backup activation

Archive
1

I recently renewed my Norton 360 Premier Edition, which includes 25KG of extra Online storage, through auto renewal. My online backup has stopped working and tells me to reactivate using my new subscription. When I enter the Product Serial Number in the activation box, the system will not accept it. What should I do?

2

My problem is still there.

 

What should I do?

3

I recently renewed my Norton 360 Premier Edition, which includes 25KG of extra Online storage, through auto renewal. My online backup has stopped working and tells me to reactivate using my new subscription. When I enter the Product Serial Number in the activation box, the system will not accept it. What should I do?

4

Hi Dave,

 

Try these steps:

 

    1. Open Norton 360's main client.
    2. Click on Manage on the right hand side.
    3. Click on Log Out located to the right. It is a darker grey color so it may be a little hard to see.
    4. Once done close Norton 360 and re-open it.
    5. Go back to Manage again and re-login to the Norton Account.
    6. Once completed go back to the main Norton 360 screen and click on Backup.
    7. Click on Restore Files. 
    8. Click on View All
    9. There will be a link on the bottom of the next screen that says Refresh List.
    10. It'll connect to storage from there and retrieve the past history. 
    11. Select the set and click Close.
    12. Close out of Norton 360 and give the system a restart to be safe.
    13. Once its back up verify if online backup has properly activated.