Norton Online Backup - incorrect usage quota

Hi - I need someone from Norton to correct my quota usage - it's showing 46% of 55GB used.

 

I've just reactivated the subscription - 25GB for a year, and have cleared everything out - so it should be showing zero.

 

I can the PM the details.

 

Thanks.

No - no need - the Norton mods here can do this - let’s give them a chance first

Mods - query is still open

Thanks

Hi @marvin_candle ,

 

Sorry for not replying sooner. I have sent you a private message (PM Image.jpg) requesting more information. Please check it when you get a chance.

 

Thanks,

Sunil G A

Norton Forums Administrator

Symantec Corporation

Hi - I need someone from Norton to correct my quota usage - it's showing 46% of 55GB used.

 

I've just reactivated the subscription - 25GB for a year, and have cleared everything out - so it should be showing zero.

 

I can the PM the details.

 

Thanks.