Norton Online Backup Issues

Archive
21

Hello All,

 

Thanks for the feedback. We are always working on improving Norton Online Backup. One item coming this fall is a major improvement to the loading speed of the file restore view – as well as general improvements in web page loading times across the application. If you have specific feedback you would like to provide please feel free to contact me directly via PM or email and I’ll be happy to share your input with our development and marketing team.

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Hi Wesley

 

Thank you for getting your agent to contact me.  The problem was solved in a matter of minutes.  Much Appreciated. 

Message Edited by atho2533 on 09-25-2009 02:07 PM
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I am getting error message A2203.  Can you tell me what this error message is?

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Hello webbbh,

 

It's an MD5 validation error. It means the signature of the file being backed up is not matching so it is being rejected. This is done to prevent any possible damaged files from being uploaded. Send me a PM, with your contact details including email, and I can have an agent contact you to research the matter.

25

Hi Wesley,

 

I'm hoping you can provide some guidance, insight, and pass along fedback to the develoment team.

 

I'm using Norton 360 ver 3 premier. I've been using the backup feature to try to back up my Ghost14 backup files, but I'v been having limited luck. The first attempts were trying to upload the entire 24Gb of data (split into 4.5Gb files). The job "cancelled" itself part way into the backup. I then tried uploading these by creating a backup job for each of the 4.5Gb files, but that too met with no success (most of these "cancelled" also without completing). I'm now trying to upload the results of a full Ghost backup I did where I broke it into 78 250Mb files done with the High compression setting.

 

Here are my questions/comments:

  1. is there a better way to do it than what I'm currently trying?
  2. one issue I see is as mentioned by other users that it's building a large ARC file before it does any data transfer. In my case this ended up being about 5 hours of runtime just getting prepared to start an upload (there was no network traffic during this time). Is there any way to speed this portion up?
  3. Since these are Ghost v2i files, is there any way the backup utility could recognize these and avoid some of the additional work to prep these? I already use a password on it, so the encryption is redundant. Also, if there's any compression taking place, that would also be redundant.
  4. Is there a way to target the nobu site directly from with Ghost?

 I'd appreciate any feedback or advice on how to successfully get this data uploaded.

 

Thanks,

 

DF

26

Hello DF,

 

Here are the answers to your questions:

 

1. With the volume of data you're trying to upload at once it can take quite a bit of time. Even on a T1 its likely to take an average of 2 days. That's with a perfectly clean line and nothing else going on. The better choice would be to backup a subsection of the data each night till its all uploaded. Basically select 1-2 files one night and backup, add the next 1-2 the next time and so on.

 

2. The easiest way is try the suggestion from #1. Otherwise if you are going to select the whole data set at once it will take time to build those files. It is also dependent on processes power and available memory.

 

3. The encryption is a hard coded feature purposely designed so users can't accidentally turn it off. It's also tied to the incremental technology the service uses. The compression methods used are smart enough to recognize if it can't compress a file any tighter so it would basically skip that part of trying to shrink it. It will still compress the file into its own encrypted volumes for transfer though.

 

4. No. NOBU doesn't act like FTP or WebDav. Send me an email or PM and we can discuss a possible alternative if this is a course you wish to pursue.

 

27

@RAHUL KUMAR88- We are sorry for the inconvience caused. Recently we had a maintenance going on and that could be a reason you were not able to restore but other than that you can restore by below methods:

  1. Go to Backup->Restore , you can choose your backup set, if any specific files or the whole set, You can mention the restore location to a new place or the existing one.
  2. Go to Backup->Restore-> Click "Restore Online Backup using a browser" link-> Sign in with your Norton account-> It will take you Web browser portal to restore.

Thank you

28

Sorry to read that you are unhappy with Norton's backup product. They have been reviewing their product line and trying to narrow their focus to doing the very best at what they know they are doing well.

Backups for the individual are necessary and important. Backups for commercial users are mandatory and need to be safeguarded.

As an individual I use CDs / DVDs for long term storage of pictures and other static files. I find it safer and less expensive than any of the real time solutions. Everything else is online in some form, in some location.

I hope you can resolve your backup problem easily.