I store a lot of my files on a WD World Book NAS drive so that I can access the most current file version from any computer. I purchased Norton Online Backup 2 so that I could backup the NAS files. I can select the NAS files that I want to backup in Norton Online Backup 2; however, when I run the backup, the files do not transfer to the online storage area. I have mapped the NAS drive to Z:
I have also spoken with Norton technical support twice. Both times, after long problem solving sessions, I was told a supervisor would call me back within 24 hours. Needless to say, it's been two weeks and no calls to assist me. Any suggestions would be helpful. This is the first time I've had this much difficulty getting support from Norton regarding one of their products.