I have been having a problem with this program for months. I will periodically go online to check what activity has been logged, only to find that no activity has been logged for days. Occasionally, it will even show that either my daughters computer or my computer are currently online, but no activity is being logged.
The only thing I have found to fix the problem is to restart the computer, then logging will restart. Unfortunately, I have no way of knowing when it has stopped, so the computers can be unprotected for hours or days before I notice.
You said If you restart the computer, then the activities get recorded. It sounds like the program gets disabled somehow. Do you receive any messages saying the program is disabled on the Activity page online?
No, I do not receive any notifications whatsoever. There is still an icon in the tray (the little doggy paw) and it shows that Safety Minder is enabled. There is nothing online to indicate the monitoring has stopped, even though the last logged entry may be several days old.
Just to be on the safe side, please give non-administrative rights (limited or restricted) to your child’s user account and keep the password for your Norton Online Family account away from the child. Otherwise, the child would have the ability to tamper the program. Please also make sure the child doesn’t log onto the PC using a account that is not being monitored.