Norton password toggles itself off

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Issue abstract:

Detailed description:

Norton password manager toggles itself off in accessibility settings. Version number: 8.7.2.3433

OS details: android 13, one ui 5.1, Samsung galaxy note 20 5G

What is the error message you are seeing? No error message, under accessibility settings i toggle on norton password manager & a couple of seconds later, it toggles itself off.

There have been a few threads on this happening. It seems Google is trying to limit the access to the Accessibility Service for apps that are not really accessibility based.

First thing to check is in Android Settings, look for battery optimizations and turn off any optimization for the Norton Password Manager, NPM, app.

If that does not help, maybe this Google Support article will help. Turn off Switch Access - Android Accessibility Help

Thank you for the info. I’ll give it a go.