Spent a good 12 hours with Norton over this problem, they remoted in and tried to correct the problem.
They unintentionally turned my user profile into a back-up state and if I hadn't of enabled the Admin account in Vista Home, I would have been unable to log onto my user account, a quick registry fix renaming a profile corrected this.
From all the troubleshooting to date I believe this is related to me having a Hotmail account loaded into my Outlook 2007 e-mail client. If I try to move a message that is received in the Junk E-Mail folder, Outlook crashes and reports the Norton Anti-Spam Plug-In has caused the problem and wants to disable its DLL. If I disable the DLL, I have no problems using my Outlook 2007 product. On my laptop running the same OS and same version of Outlook, I have had this problem ever since using Norton's as my Anti-Virus solution and have had the plug-in disabled for over 2 years going back to their 2007 product line. Seems to me they should have found a solution in the last 3 products released by now... I know not many people are able to add Hotmail to their Outlook unless they have a real old Hotmail account, like mine, or paid to be able to do so, perhaps not a priority if such a rarity??
But I require my Outlook to have access to Hotmail for my Field Tech job as I save the emails for all my service calls for my records and use this account for that purpose.
Do others with Hotmail have this same problem?
Has tech support been able to correct your issue, if you had one?
Do you trust the Norton team to remote into your computer to assist when problems arise?
The potential losing my profile surely scared me, and when they remote in, they do not allow you to take control of mouse to enter any text into the chat window, they violently take control back and do not respond if you are quick enough to ask a question.
Out of respect for the EU, they should ask questions before performing actions that may render your computer unusable... Now I know some EU have no clue what is going on with their troubleshooting, but when you see them entering a folder that has the OS from a dual boot system and starting to delete files, one would get upset...