head scratch (the other menu options are ok)
~ have you tried Norton 360 → Troubleshooting?
fwiw ~ my boiler plate:
If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support here.
Note: Reset to Default resets Cloud Backup
==============================================
Download and run the Norton 360 Remover tool for Windows here
Note: at this time…I’m not finding Reinstall as per DocID: v20240301142500636
fwiw ~ my Norton 360 Remover tool preference is Remove only…with scour File Explorer for remnants and CCleaner - Registry - Scan for Issues + CCleaner…back up the registry before making changes.
=========================================
fwiw ~ were my machine = I’d clean uninstall → clean install…as test
============================================
Please review: Contact Norton Support
Norton support 1-800-745-6061 or 1-800-745-6034