I downloaded Norton Power Eraser (NPE) to a folder on my hard drive. When I run NPE, I get a message asking me to accept the End User License Agreement (EULA). I accept the EULA, and next I get a message that says, "Checking For New Version," and nothing else happens after that. Why might I be getting stuck at this message and is there anything I can do about it?
I downloaded Norton Power Eraser (NPE) to a folder on my hard drive. When I run NPE, I get a message asking me to accept the End User License Agreement (EULA). I accept the EULA, and next I get a message that says, "Checking For New Version," and nothing else happens after that. Why might I be getting stuck at this message and is there anything I can do about it?
ChuckW-
Please have a look a these instructions for running Norton Power Eraser - they include steps to ensure your machine is in "safe mode with networking", which may be required to deal with problems like delphinium describes.
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100914184709EN&ln=en_US
You can probably skip Step 2.1/2/3 about downloading NPE, but pay attention to the details in Step 1 to get into Safe mode first.
Good luck!
Regards,
Matt Powers
Symantec Corp.