The latest Norton Power Eraser version sticks on "Processing scan results" for ages and seems to go no further for me. The orange circle is rotating as if it's working. I've tried it twice now and had to exit which also took ages.. The old version was fine and completed more or less immediately.. If there's bug please fix it.
Hi, imbart. Did you need to use Power Eraser ? It's an advanced tool that can delete critical files, and should be a last resort kind of tool.
What problems were you having ?
Hello imbart
If you are having malware problems and you have had to use the Norton Power Eraser on more than one occasion, I would go to one of the free removal sites and have them diagnose and help you clean up your computer. The Power Eraser should only be used under the supervision of a malware expert remover. Some of these sites won't even help you once you use these tools on your own. Please do sign up at one of them and don't do any further attempts at cleaning. Unless you are an expert malwarre removal person, you may end up with a computer which doesn't work any more.
Please go to one of these free Forums for help in removing your bad malware or rootkits.
(Thanks to Delph for providing the list of sites)
Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users. The new site is listed first in this link.
http://community.norton.com/t5/Tech-Outpost/Malware-Removal-Forum-Recommendations/m-p/1060209#M8608
Please come back and let us know how you made out. Thanks.
Thankyou F4E and floplot.
I am aware of NPE being of last resort. What happened was I clicked the support tab on NIS which automatically checked my installation, ran the installation tool and told me that something was wrong with my installation which couldn't be fixed. This led me to the support site solution which was to download and operate Remove and Renew. I did this and got a new NIS.installed. I then live updated until no more. Even that kept telling me to restart on a Norton toolbar add-on repeating that particular update almost on a loop - unless there were several toolbar add-ons of course. I then did a quick scan which was OK and decided to do a rootkit scan with NPE which I have done before cleanly.
If a file came up as suspect I wouldn't delete immediately as i am aware of false positives with NPE. I would check it out first. as suggested or probably recognise it as OK. I don't have any malware problems as far as I know but I like to check now and then.
Thanks again for the advice and assistance.
Hi imbart,
Can you please attach the NPE Logs that you get from the following location for further analysis and to help you better
Upload the NPETraceSession.etl and NPETraceSessionBoot.etl files from C:\Users\<UserName>\AppData\Local\NPE folder
Thank you surendran_p. (Symantec Employee) for your interest
NPE works for me now - it just took longer to finish than previous versions. It threw up a file (wwDisp.exe) as bad with a red x and showed the same in Norton Insight inviting me to quarantine it. The file was actually part of my Webroot Window Washer program and has been on my computer since 2005. In previous NIS versions it was shown in Program Rules as automatically allowed but in the latest NIS it is suddenly bad. I submitted it to your people as a false positive and after investigation you agreed that it was OK and all is now well. This was a good example of NPE getting it wrong as warned in this thread.
I am grateful for your suggestions and will keep them in mind but they are not now necessary as things seem to have sorted themselves out. I'm marking it as solved.
Sounds great thanks.