Norton Private Browser

Norton Security | Norton Internet Security
1

I started using the Private Browser I’m having problem signing in Google Chrome Currently for ATT. I get this message

Something’s gone wrong

We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later.

Please help me solve this problem.

Norton 360
25.2.9898 (build 25.2.9898.919)

2

Hello @DTaylor
Are you having same issue with Chrome/Edge/Firefox?

AT&T Something’s gone wrong…discussed with Chrome/Edge/Firefox/Brave browsers.
for example: here here here here here

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432310×193 31.6 KB

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4341134×801 77.8 KB

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AI Overview
If you’re encountering an “Something’s gone wrong” error on AT&T, try connecting to Wi-Fi, clearing browser cache and cookies, or restarting your device and the app. If the issue persists, consider contacting AT&T customer support.

Here’s a more detailed breakdown of potential solutions:

  1. Check Your Connection:
  • Wi-Fi:

Ensure you have a stable Wi-Fi connection, as the error message suggests a potential connection issue.

  • Mobile Data:

If you’re using mobile data, check your signal strength and try switching to Wi-Fi if available.

  1. Browser Issues:
  • Try a Different Browser:

If you’re using a specific browser, try accessing the AT&T website or app in a different browser (e.g., if you use Chrome, try Firefox or Edge).

  • Clear Cache and Cookies:

Clear your browser’s cache and cookies, as they can sometimes cause issues with website loading.

  • Enable JavaScript:

Make sure JavaScript is enabled in your browser settings.

  • Disable Add-ons/Extensions:

Temporarily disable any browser extensions or add-ons to see if they are causing the issue.

  1. Device Issues:
  • Restart Your Device: A simple restart can resolve temporary glitches.
  • Restart the App: If you’re using the myAT&T app, try restarting the app.
  • Check for Updates: Ensure your device and the app are up to date.
  1. Account Issues:
  • Check for Typos: Double-check your username and password for any typos.
  • Reset Password: If you suspect your password might be incorrect, reset it through the AT&T website or app.
  • Check for Account Lock: If you’ve tried logging in multiple times with incorrect credentials, your account might be temporarily locked. Wait an hour and try again, or contact AT&T support.
  1. Contact AT&T Support:
  • If the issue persists after trying the above steps, contact AT&T customer support for further assistance.
  • Gather any relevant details, such as the error message, the device you’re using, and the steps you’ve already taken, to help the support agent troubleshoot the issue.