Norton Randomly Disconnects World of Warcraft

Norton Security | Norton Internet Security
1

Alright, I have read other posts on this including one on this site:

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-disconnects-World-of-Warcraft-every-hour/td-p/970517

 

 

I know this is a problem with Norton Internet Security.  I have tried the suggestions above to no avail.  I am also quite experienced with computers as well as the program itself.

 

The reason I know it is Norton Internet Security is because I had this problem after reformatting in December and doing a clean installation of the software and Windows.  I started getting disconnects every hour or so and I looked around online and found some form of a solution, implemented it and the problem stopped.

 

I re-formatted my computer a couple of weeks ago and did a fresh installation again of Norton and of course it is back to the default settings and of course again this problem has been happening since.

 

It does not help if I put it on silent mode or even if I disable the smart firewall.

 

I get disconnected from the game and the internet momentarily (Literally it just kicks me off, stays disconnected from the internet for a period of maybe 10 seconds, and then the "You are connected to a shared network" box comes back up and I can relogin and continue doing anything online).  This only happens when I am playing World of Warcraft.

 

This is generally the error message that appears in the Norton History upon a disconnect:

 

 

Category: Firewall - Network and Connections
Date & Time,Risk,Activity,Status,Recommended Action,Gateway IP Address
6/22/2013 7:02:38 AM,Info,Connected to a protected network. (fe80::218:e7ff:fee4:c7ba%11),Protected,No Action Required,fe80::218:e7ff:fee4:c7ba%11
Your computer is currently protected from the local network. To allow all the computers on this network to communicate with your computer, in the <b>Actions</b> panel, click <b>Trust</b>. To block all the computers on this network from communicating with your computer, in the <b>Actions</b> panel, click <b>Restrict</b>.  This will not interfere with your other online communications.

 

Category: Firewall - Network and Connections
Date & Time,Risk,Activity,Status,Recommended Action,Category
6/22/2013 7:02:40 AM,Info,"IP address has disappeared from adapter D-Link DWA-160 Xtreme N Dual Band USB Adapter(rev.A2) and is no longer being protected (IP address: 192.168.0.11).",Detected,No Action Required,Firewall - Network and Connections
IP address has disappeared from adapter D-Link DWA-160 Xtreme N Dual Band USB Adapter(rev.A2) and is no longer being protected (IP address: 192.168.0.11).

 

Category: Firewall - Network and Connections
Date & Time,Risk,Activity,Status,Recommended Action,Category
6/22/2013 7:02:45 AM,Info,"Protecting your connection to a newly detected network on adapter \"D-Link DWA-160 Xtreme N Dual Band USB Adapter(rev.A2)\" (IP address: 192.168.0.11).",Detected,No Action Required,Firewall - Network and Connections
Protecting your connection to a newly detected network on adapter "D-Link DWA-160 Xtreme N Dual Band USB Adapter(rev.A2)" (IP address: 192.168.0.11).

 

Category: Firewall - Network and Connections
Date & Time,Risk,Activity,Status,Recommended Action,Gateway Physical Address
6/22/2013 7:02:48 AM,Info,Connected to a shared network. (00 23 BE DA 63 E6),Shared,No Action Required,00 23 BE DA 63 E6
File sharing is currently enabled on the local network. To block all the computers on this network from communicating with your computer, in the <b>Actions</b> panel, click <b>Restrict</b>.  This will not interfere with your other online communications.

 

 

As you can see this process happened in a period of under 10 seconds from disconnect to back reconnected.

 

Again, I have configured settings in the past and stopped this from happening although I have lost the post that detailed this (It was not on this website). 

 

Please advise as I may have to move on to another program.  I do not have a network setup.


The last time this happened, after a fresh install in December, I was directly connected to a modem, in a different household with no other computers in the home nor a network or the possibility for one and I still had the same issue so I can confirm it has nothing to do with my wireless adaptor (which I was not using in December) or my modem here (which is different from the one from December)

 

This is 100% a Norton Internet Security issue.

 

Please help, thank you.

2

Hi logitek,

 

How did you obtain your copy of WoW?

 

From your Norton History log:

 

File sharing is currently enabled on the local network.

 

Did you obtain it thru file sharing software, such as bit-torrent?

 

Regards,

3

No it is a legitimate copy.

That would indicate network file sharing clearly and nothing to do with bit torrent or anything else as can be determined by reading that full entry.

4

Hi logitek,

 

The firewall connection logs you posted show the firewall reacting to loss of connectivity and restoration of connectivity.  There is nothing there to indicate that Norton is the cause of the dropouts - especially if disabling the firewall has no effect on the problem.  Check the Norton Product Tamper Protection logs to see if something showing up there corresponds to the times you are losing the connections.  If not, I would be far less certain that Norton is actively causing the issue.

5

You might also check Windows Event Viewer for any errors around the time of the Norton logs.