Please advise. Blessed with a blue screen today. Did a system restore and when restart was complete. Norton360 was not in programs anywhere. I did a reinstall and would like to know where the initial 360 install went? Was it an unnecessary reinstall? Did I just not know where to look? . Thanks for any feedback
Security software is so deep in the operating system that it really does not handle system restore very well. System restore is not the same as an image. Not eveything is put back exactly as it was. So many updates are lost during a restore that Norton gets broken. It is usually better to correct the cause of the problem, if at all possible, rather than doing a system restore.
Do you use the Identity Safe in N 360? Do you have a backup of the current data stored anywhere you can get at it?
If you do and have a backup then I'd suggest cleaning up using a special Norton tool and reinstalling your Norton 360 -- was it the Standard (2GB of free online storage) or Premier (25GB of free online storage) ?
After your System Restore is the Windows system working OK and it's just that you can't find Norton?
Do you have a desktop icon for it or a menu entry for it in All Programs? Do either work to start Norton? Is there a Norton icon on the bottom System Tray over where the time shows?
What version of Windows are you using? Is it uptodate with Service Packs (to what number?) and is it 32 bit or 64 bit?
All a bit technical but with some more information we can help you more easily.
Please advise. Blessed with a blue screen today. Did a system restore and when restart was complete. Norton360 was not in programs anywhere. I did a reinstall and would like to know where the initial 360 install went? Was it an unnecessary reinstall? Did I just not know where to look? . Thanks for any feedback