Norton Removal Tool Failure & NIS 2010 Settings Changed Internet Connection Type

Hello,

I have been having problems with NIS 2010. I would like to uninstall it, so I downloaded Norton Removal Tool. I ran it but it asks me to remove:

 

Symantec WinFax Pro

 

This program does not show on the Add/Remove Program list. How the h*ll am I supposed to uninstall a program that does not exist anywhere on my computer. I searched for it and no results. I tried variations of my search information. For example, Symantec WinFax Pro or WinFax Pro or Symantec.

 

Also, I see on my History that my LAN has changed to WAN and not by my doing either. I do not know how to change internet connection from a LAN to a WAN. I am beginning to hate this product even more.

 

Is it safe for me to uninstall any other way?

 

Thanks so much.

 

Hating Norton Internet Security 2010!:smileymad:

The Norton Removal tool is only for when normal uninstalls, via add/remove programs, does not work or fails. Sounds like you did not download the correct Norton Removal tool. This is the correct one. You download the inncorrect removal tool. Care to elaborate on the problems you are experiencing?

 

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20091202133639EN

I downloaded, it seems, varying sizes of Norton Removal Tool from www.symantec.com and the last one that I downloaded was the same one which your link brought me to on www.symantec.com.

 

I forgot to put on my list of Norton security software:

Norton Safety Minder 1.2.2.2

 

There are a myriad of problems I am experiencing:

 

1)    The major one being that Download Insight no longer works on Windows Updates since 05/26/2010 and since that

       date it has not worked until today.

 

2)   Windows Updates:

I have noticed that not all updates are showing up in the list of programs in Add/Remove Programs.

For example, on 05/26/2010, four updates were downloaded and installed and there are zero updates on the Add/Remove Programs list. On 06/12/2010, 10 updates were downloaded and installed and only six shows as installed on the Add/Remove Program list. Mind you, I don't have MS Office products on my computer anymore. On 06/15/2010, three updates were downloaded and installed and only two were installed. I haven't had a chance to check what the updates were today.

 

Also, the yellow shied icon that MS uses to display in the Task Bar when downloading MS updates does not allow me to click on it anymore to see what it is downloading since 05/26/2010.

3)   When I look at my History, it now shows remote ports on FF browser activities when I have remote or any kind of sharing

       on my computer turned off or disabled.

 

6138i7649942CA44D5197

 

4)   My internet was set up as a LAN wired internet connection using Intel. Now it shows as being WAN connected.

I do not have wireless connection. I have a wired connection.

 

I do not know how to set up the internet. My ISP set it up for me. They used the Wired connection wizard.

 

How do I change this back to a wired connection?

5)   And I just checked my Firewall - Network and Connections and it now displays no information. It is blank.

On this part of the History,it used to show that my computer is 'connected to a protected network' and what type of adapter I have. Now? No information at all!

 

6139i2DC85019E0A650DE

6)   What are the steps I need to follow when Uninstalling NIS 2010 and Norton Safety Minder?

Do I need to disconnect from the Internet? What other steps do I need to do when using Norton Removal Tool?

 

I think this is all for now! Getting really sick of NIS! Thanks so much!:smileymad:

 

 

Hi,

 

If you definitely want to uninstall Norton try this:

 

1. uninstall Norton Safety minder manually from Add/remove programs and reboot

2. uninstall NIS from Add/remove programs manually and reboot

3. Run SymNRT (this is to make sure that all traces of Norton are removed from your system)

 

Hope this helps.

 

Thanks

Hi NotPleasedAtAll

FWIW

The link offered by Dieselman326 is for Norton Security Suite (ISP product Comcast ver of Norton 360)

Norton Security Security Suite is not Norton Internet Security

If you need to run Sym NRT for NIS > see Download and Run Norton Removal Tool > see Warning Box > choose for NIS >  I have a Norton 2006 product or later version 

 

Sorry about that. I did it on my iPhone..................LOL. Wrong link.

No prob....I can't even spell iphone let alone use it .....:smileyhappy:

Hi bjm_,

Thanks for the link. It brought me to the same link Dieslman326 provided to me earlier. I downloaded from your link and Norton's File Insight indicates that this is the 2nd version of Diesalman326's link that I downloaded. See my JPEG below:

 

6150iD19C6229F4AA07EC

 

Gotta walk the dogs. BRB.

Your image says that you have 2 files that were downloaded with the same name; Windows will not save the same file name twice in the same directory so it added a "(2)" to the name.

 

The "Download" button on both pages (links in this discussion thread) lead to the same url location: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe .  The only difference is in the instructions on the web pages for the user BEFORE they use the tool.

dbrisendine,

I know Windows renames files of the same name by adding a number in brackets.

 

The following images are screenshots I took before and after attempting to use this removal tool:

 

Before using NRT 2011.0.0.15:

 

6158i9E519C02A7CDB4EF

 

 

After using NRT 2011.0.015:

 

6159iE1F1D1A664DB3254

 

 

 

FYI, I closed the Windows Task Manager dialog box before hitting the Next button on the Welcome to the Norton Removal Tool dialog box as well as after hitting the Next button on the Welcome to the Norton Removal Tool dialog box.

 

So it seems it does not matter how man bloody times I download this #@%$ tool, the end result is the second image!

 

So what is Symantec WinFax Pro?????????

Well its nothing to do with the NRT...............Its something on/installed on your pc. So remove it if you do not use it.

Hi NotPleasedAtAll

 

Have you tried the manual uninstall ? Did it work ? As said in the previous post, NRT should be used only when a manual uninstall from Add\remove program fails. Is your product broken and does the normal uninstall fail ?

 

Thanks

Hello NotPleased

 

Do you have any sort of fax program installed on your computer?. Some programs come with a fax program included.

 


 

Hi dbrisendine,

dbrisendine wrote:

The "Download" button on both pages (links in this discussion thread) lead to the same url location: ftp://ftp.symantec.com/public/english_us_canada/re moval_tools/Norton_Removal_Tool.exe .  The only difference is in the instructions on the web pages for the user BEFORE they use the tool.

 


 

The Norton Security Suite page does offer instructions after the tool is used to link to Comcast.

That aside, your point though is > The Sym NRT is the same tool for uninstalls of all Norton 2003 and later products including Comcast ver 360 ?

I have relations running Comcast ver...and want to be sure I follow your point...

Thanks

Hi NotPleasedAtAll,

 

I think Yogesh's post at the link below will help with removing WinFax Pro:

http://community.norton.com/t5/Norton-360/Norton-removal-tool-and-Winfax/m-p/160233/highlight/true#M21831

 

To read the whole thread where you can find the post above, please go over here:

http://community.norton.com/t5/Norton-360/Norton-removal-tool-and-Winfax/td-p/160110

 

Note: the instructions require that you edit the Windows registry. Please back up your registry beforehand to be on the safe side.

You can find instructions for backing up the registry under Windows XP over here:

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2007052507054139?Open&src=sec_doc_nam&docid=199762382617&nsf=tsgeninfo.nsf&view=docid

bjm_

 

Some OEM versions of Norton products may require a special tool to remove them (something other than the normal Add/Remove routine and the standard Norton Removal Tool).  Barring that, the NRT should remove any newer Norton product listed on the download page.  As I understand it, the Comcast offered Security Suite is based on the current N360 program; the NRT should work just fine for that.

Hi

 

According to this support page

 

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090526171553EN

 

it looks like Norton Safety minder should be uninstalled manually before running Norton Removal Tool.

 

Hope this helps

Thanks

Well, that certainly cleared up a few things - nice one, N_sb_combatant.