Norton Removal Tool hung at "Removing driver dependencies"

 

Windows XP/SP3 - NIS 2010 upgraded to NIS2013

 

Initial problem NIS2013 activation issue, advised to use norton removal tool and reinstall.

 

Norton Removal Tool is hung a "Removing device dependancies".  At this point the network is not functional (nothing connects and ipconfig returns  nothing). I'm sending this message from another computer.  NRT is still open.  Waiting on Norton Chat agent


Below is the end of the removal tool log:

 

4818:       < 3 INFO > CCprEngine::KillProducts() -> ****************************************************
4819:       < 3 INFO > CCprEngine::KillProducts() -> *  []  Remove Driver Dependencies                  *
4820:       < 3 INFO > CCprEngine::KillProducts() -> ****************************************************
4821:       < 3 INFO > Remove47DriverDependencies -> SYMTDI dependency removed from NetBT
4822:       < 3 INFO > Remove47DriverDependencies -> SYMTDI dependency removed from DHCP
4823:         < 4 ENTER> RemoveSymIMDriver
4824:           < 5 ENTER> FixAndStartService()
4825:           < 5 INFO > FixAndStartService() -> Service Name is ::  PlugPlay
4826:           < 5 INFO > FixAndStartService() ->  Service already started.
4827:           < 5 LEAVE> FixAndStartService() [00:00:001]
4828:         < 4 INFO > RemoveSymIMDriver -> PnP service has been enabled
4829:           < 5 ENTER> UninstallNetworkComponent
4830:             < 6 ENTER> GetINetCfg
4831:             < 6 INFO > GetINetCfg ->   SUCCESS: GetINetCfg: CoCreateInstance, error 0xx. 0
4832:             < 6 INFO > GetINetCfg ->   SUCCESS: GetINetCfg: Acquired NetConfigLock, 0xx 0
4833:             < 6 INFO > GetINetCfg ->    SUCCESS: GetINetCfg: Acquire write lock.
4834:             < 6 INFO > GetINetCfg ->    SUCCESS: GetINetCfg: Obtained!
4835:             < 6 LEAVE> GetINetCfg [00:00:040]
4836:           < 5 INFO > UninstallNetworkComponent ->   SUCCESS: Notify object interface, 0xx. 0
4837:           < 5 INFO > UninstallNetworkComponent ->   SUCCESS: Component  symc_SymIM
4838:           < 5 INFO > UninstallNetworkComponent ->   SUCCESS: Error is 0x 0
4839:           < 5 INFO > UninstallNetworkComponent ->   SUCCESS: Class GUID Error is 0x 0
4840:           < 5 INFO > UninstallNetworkComponent ->   SUCCESS: Class Interface error is 0x 0