Norton Removal Tool question

Norton Security | Norton Internet Security
1

Frequently, I get requests from my customers to re-install (and restore data,settings from) Symantec WinFax PRO because they had to completely uninstall it to fix some other Norton (likely unrelated) issue.

 

Why does Norton Removal Tool require that WinFax be uninstalled (from Add/Remove Programs) before it will run? 

 

 

 

  

 

 

2

Thanks for the clarification, I assumed the reason behind the uninstall was linked Symantec shared components.

 

From my understanding WinFax doesn't require LiveUpdate/LiveAdviser or LiveReg to function properly.  Those functions (if removed by NRT) would just cease to function. (Click on Help, LiveUpdate and nothing happens)

 

 

 

 

3
WinFaxExpert wrote:

Thanks for the clarification, I assumed the reason behind the uninstall was linked Symantec shared components.

 

From my understanding WinFax doesn't require LiveUpdate/LiveAdviser or LiveReg to function properly.  Those functions (if removed by NRT) would just cease to function. (Click on Help, LiveUpdate and nothing happens)

 

 

 

 

That is probably correct, but there may be other areas of shared components that I'm not aware of.

4
reese_anschultz wrote:
WinFaxExpert wrote:

Thanks for the clarification, I assumed the reason behind the uninstall was linked Symantec shared components.

 

From my understanding WinFax doesn't require LiveUpdate/LiveAdviser or LiveReg to function properly.  Those functions (if removed by NRT) would just cease to function. (Click on Help, LiveUpdate and nothing happens)

 

 

 

 

That is probably correct, but there may be other areas of shared components that I'm not aware of.

 

Additionally, WinFax may automatically try to run a LiveUpdate or LiveAdviser, or to invoke LiveReg; and its inability to do so might result in a chain of events leading to some aberrant behavior.

 

I fondly remember Winfax as a cherished but testy part of my computer set-up.  It is because of that testiness that I decided a month ago while setting up a client's machine to replace her fax machine that I would only use the MS Windows Fax tool.  Verrrrrry basic, but good enough for her needs.

Message Edited by mijcar on 05-01-2009 04:14 PM
5

Frequently, I get requests from my customers to re-install (and restore data,settings from) Symantec WinFax PRO because they had to completely uninstall it to fix some other Norton (likely unrelated) issue.

 

Why does Norton Removal Tool require that WinFax be uninstalled (from Add/Remove Programs) before it will run?