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Hi Phil_D,
You can install Norton Internet Security 2009 over Norton AntiVirus 2008. If the installer encounters a problem during the upgrade, it will call the Norton Removal Tool as part of the upgrade.
The behavior is different when Norton Internet Security 2008 is installed and you want to install Norton AntiVirus 2009. A dialog will appear letting you know that Norton Internet Security has more features than Norton AntiVirus and that you must first uninstall Norton Internet Security if you want to install Norton AntiVirus.
Hope this helps!
-J.
Thanks jgreen, just what I needed to know.
jgreen wrote:Hi Phil_D,
You can install Norton Internet Security 2009 over Norton AntiVirus 2008. If the installer encounters a problem during the upgrade, it will call the Norton Removal Tool as part of the upgrade.
The behavior is different when Norton Internet Security 2008 is installed and you want to install Norton AntiVirus 2009. A dialog will appear letting you know that Norton Internet Security has more features than Norton AntiVirus and that you must first uninstall Norton Internet Security if you want to install Norton AntiVirus.
Hope this helps!
-J.
Hi jgreen, and thanks Phil for the question.
jgreen, following up on your answer, does this mean that we should NOT advise users to uninstall NIS08 prior to installing NIS09, which we have previously been advised, and also as advised in the Norton installation instructions for NIS09?
Thanks
John A
Hi John A,
The 2009 products are designed to install over legacy products going back to 2004. To be honest, though, running NRT, rebooting, and then installing a 2009 product will be a faster upgrade experience for the user. The downside of this approach is that settings are not migrated, as they would be with an overinstall. If the user doesn't care about losing settings and does not have any other Symantec products installed, then NRT + reboot + install 09 is the fastest way to go.
-J.
jgreen wrote:Hi John A,
The 2009 products are designed to install over legacy products going back to 2004. To be honest, though, running NRT, rebooting, and then installing a 2009 product will be a faster upgrade experience for the user. The downside of this approach is that settings are not migrated, as they would be with an overinstall. If the user doesn't care about losing settings and does not have any other Symantec products installed, then NRT + reboot + install 09 is the fastest way to go.
-J.
I'd like to confirm my own experience today of what you say. I just upgraded my NIS 2008 on XP SP3 by installing NIS2009 on top since I did not want to lose my white and black lists for spam (having lived with the wrath of my wife when I updated or reinstalled a while ago and lost them all) 8:((
It took NIS 2009 over 5 minutes to actually uninstall NIS 2008 and get to telling me to Restart but of frabjious joy, I still had the antispam lists intact. So it was time well spent.
People need to be warned of the length of time involved since I came very near to aborting and uninstalling and did invoke Taks Manager once to make sure it had not frozen -- worth thinking of putting up a message "Don't despair -- we are working on it" from time to time <g>