Norton renewal price overblown

Archive
1

When interested in renewal of Norton 360 deluxe I am given os price of $119.99 (see enclose feedback of Norton support:  

Shilpa K | 12:46 PM

It will cost you $119.99

The same Norton deluxe 5 devices costs on Amazon $23.54. Could Norton or the community explain why they believe that only the idiots and retarded customers  would be ready to pay 5 times more for the same product?  See below from Amazon website:

Norton 360 Deluxe, 2024 Ready, Antivirus software for 5 Devices with Auto Renewal - Includes VPN, PC Cloud Backup & Dark Web Monitoring [Key Card]

Jun 24, 2019 | by Norton

4.3 out of 5 stars 4,038

Key Card [12 Month with Auto-Renewal]

$23.54$23.54 

List: $89.99$89.99

More Buying Choices
$22.65(6 used & new offers)

I would appreciate a honest and logical answer. Thank you

2

If you just click on this link to Norton's website,   www.norton.com   what country is displayed? You need to use the currency for that country to make a purchase. 

If you are an American who is temporarily in Egypt, you are going to run into a problem with geo locked subscriptions. You will need to contact Norton Support to have them help you get a subscription that is not geo locked so you will be able to use the subscription when you get back to the US.     www.norton.com/contactcs   If using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.

3

economy is so hard to understand , honestly..

and israeli  shekel definitely is not an option..

4

the thing is here in EGYPT we can't even send US DOLLARS even via cards or apps ... mmmmmmmmm

the problem is the US DOLLAR itself , we can't use it whatsoever, we can't send it outside the country...

is it possible to use euro or sterling pounds

5
jeandoe:

i'm from Egypt, and we cant send us dollars for any purchases now , if i want to renew my plan or make a new purchase , i can't send the money in US DOLLARS . so I'm just asking . what are my options now. 

I would like to inform you that we accept both credit card, debit cards and also the online payment apps but I suggest you to use a credit card as for international transactions credit cards are preferred.  

Norton Official Support via Xtwitter.com/NortonSupport

6

*Accepted payment methods ›

Japan: Visa, Mastercard, JCB, American Express, Nicos, Diners club.
American Express: Australia, Austria, Belgium, Brazil, Canada, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, The Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.
Direct Debit: Austria, Belgium, Finland, France, Germany, Ireland, Italy, The Netherlands, Portugal, Spain.
Mastercard: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Malaysia, Mexico, The Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Romania, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates, United Kingdom, United States.
PayPal: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, The Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Romania, Russia, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.
Visa: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Malaysia, Mexico, The Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Romania, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates, United Kingdom, United States.
UnionPay: China.
Google Pay: United States.
Apple Pay: United States.

https://support.norton.com/sp/en/us/home/current/solutions/v126985328 

Please review: How To - Contact Norton Official Support via chat/phone 

Please review: How To - Contact Norton Official Support via social media 

Please allow all Norton pages content in order to provide the best experience possible.

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When you're in a Chat session.  
Just click any presets until you see "Something else" &or you can type your message. 
for example:  "Live Agent"... until you see "I am transferring you to a specialist for further assistance". 

7

i am not sure how this works in other currency ( non us dollars)

my best advice would be to log into your norton account ( main account) and see what card or cards it accpets or forms of payment and try those

 

 

bear with me as i look further

 

https://support.norton.com/sp/en/us/norton-renewal-purchase/current/info

 

 

not found egypt but israel

https://us.norton.com/country-selector

 

 

 

 

 

8

hi , i have a question about transferring money for my purchases... i'm from Egypt, and we cant send us dollars for any purchases now , due to some economy stuff . i do not understand it. but bottom-line is , if i want to renew my plane or make a new purchase , i can't send the money in US DOLLARS . so I'm just asking . what are my options now. best regards

note:- I'm sorry if this is not the right place. but I'm new to the forum and it's pretty hard to navigate.

9

@9wood You asked

has norton now stopped the if you turn off auto renewal you cant use there product stance?

And bjm_ replied with

Here are a few things you should know if you stop your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term,

Sounds to me this answers your question.

 

10
9wood:

i will see if someone better can assist with my inquiry

Okay...I'll be curious to learn...what is your inquiry.  Thanks 

11

i will see if someone better can assist with my inquiry

12
9wood:

your copy and paste non answers are not what i asked for

Okay...sure sounded like that's what you asked for.  

Now, what policy/stance did you really ask for?  

13

your copy and paste non answers are not what i asked for

14
9wood:

perhaps someone can clarify the policy i inquired about and let me know the answer

what policy?  

9wood:
has norton now stopped the if you turn off auto renewal you cant use there product stance?

what stance?

I've cancelled automatic renewal.  I'm running Norton 360.  

15

perhaps someone can clarify the policy i inquired about and let me know the answer

16
9wood:

no idea why you just copy and paste but still not answered anything

9wood:
has norton now stopped the if you turn off auto renewal you cant use there product stance?

Please clarify.  What stance?  
Please clarify.  What Norton has now stopped? 

User may turn off auto renewal anytime after user setups/activates their purchase.

Norton subscription purchase includes Automatic Renewal Service. At the end of Your Service Period, the Service will be renewed and Your payment method will be charged the then-current renewal price (plus applicable taxes) automatically, without any additional action by You. At any time after Your purchase, You may change Your subscription settings, including cancelling Your automatic renewal, at my.norton.com.

17

no idea why you just copy and paste but still not answered anything

just repeated your previous non answer copy and paste

18
9wood:

i did not ask about cancelling in anyway shape or form ( bottom of your copy and paste)

"cancel your subscription" refers to cancelling (turning off) automatic renewal service ... and you asked about turning off automatic renewal.

9wood:
has norton now stopped the if you turn off auto renewal you cant use there product stance? 

<Cancel Subscription>
cancel refers to "recurring term subscription"....not your current subscription term. 
cancel refers to "Automatic Renewal Service"....not your current subscription term. 

When your renewal is active, your subscription will automatically renew annually or monthly, depending on your billing cycle. If you cancel, your protection will continue through the end of your current paid term and will not renew.

Norton subscriptions are recurring term subscriptions.  Norton subscription requires user account and user payment method for recurring subscription service.  Virus Protection Promise requires user activate automatic renewal.

Norton subscription purchase includes Automatic Renewal Service. At the end of Your Service Period, the Service will be renewed and Your payment method will be charged the then-current renewal price (plus applicable taxes) automatically, without any additional action by You. At any time after Your purchase, You may change Your subscription settings, including cancelling Your automatic renewal, at my.norton.com.

 

19

your copy and paste reply did not address my inquiry

i did not ask about cancelling in anyway shape or form ( bottom of your copy and paste)

top of your copy and paste didnt address or answer my inquiry

 

20
9wood:

has norton now stopped the if you turn off auto renewal you cant use there product stance?

Here are a few things you should know if you stop your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.

  • It typically takes a few hours from your request for the change to take effect.

  • Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

 

https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN 

How can I cancel my subscription? ›

To cancel your subscription, sign in to your account and visit the My Subscriptions tab, or we'd be happy to chat about it. After cancelling, your subscription will not automatically renew. However, your protection will continue through the end of your current paid term.

https://support.norton.com/sp/en/us/home/current/solutions/v126985328