Norton Safety Minder Breaks Internet Explorer 8 & 9 on Windows 7?

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1

Hi Norton Community,

 

I've encountered a very puzzling problem. I had Norton Safety Minder installed on my PC, and had been using Google's Chrome browser with no issues for several weeks. Then yesterday I tried using my installed copy IE8 on my system, and I found that only secure HTTPS websites would load. Standard, non-secure websites (HTTP) would not load at all. I've run two full viruscans to check for malware, and both came up clean. I tried resetting IE's settings back all to default & deleted all personal files in the Advanced Preferences menu, and that didn't work. I even tried upgrading IE8 to IE9 to help fix things. Nothing worked.

 

I found on the Internet the tip that the command "netsh winsock reset" could reset some networking settings, and this appeared to restore IE's ability to surf non-secure websites temporarily, after the required reboot. But after a few minutes after the boot completed, IE was broken again. :(. I suspected Norton's Safety Minder was at fault. So, I uninstalled Safety Minder, did the required reboot, and voila! I could surf in IE again, w/ no issues. And just to confirm my suspicions, I just reinstalled a fresh copy of Safety Minder from the Norton website just now, and yep, IE is now crippled again.

 

Any ideas, Norton pros?

 

Windows 7 Professional 64 bit

Norton Safety Minder 2.1.0.37

Internet Explorer 8.? and 9 Beta 9.0.7930.16406

 

Thanks,

 

Mike

2

Hi Norton Community,

 

I've encountered a very puzzling problem. I had Norton Safety Minder installed on my PC, and had been using Google's Chrome browser with no issues for several weeks. Then yesterday I tried using my installed copy IE8 on my system, and I found that only secure HTTPS websites would load. Standard, non-secure websites (HTTP) would not load at all. I've run two full viruscans to check for malware, and both came up clean. I tried resetting IE's settings back all to default & deleted all personal files in the Advanced Preferences menu, and that didn't work. I even tried upgrading IE8 to IE9 to help fix things. Nothing worked.

 

I found on the Internet the tip that the command "netsh winsock reset" could reset some networking settings, and this appeared to restore IE's ability to surf non-secure websites temporarily, after the required reboot. But after a few minutes after the boot completed, IE was broken again. :(. I suspected Norton's Safety Minder was at fault. So, I uninstalled Safety Minder, did the required reboot, and voila! I could surf in IE again, w/ no issues. And just to confirm my suspicions, I just reinstalled a fresh copy of Safety Minder from the Norton website just now, and yep, IE is now crippled again.

 

Any ideas, Norton pros?

 

Windows 7 Professional 64 bit

Norton Safety Minder 2.1.0.37

Internet Explorer 8.? and 9 Beta 9.0.7930.16406

 

Thanks,

 

Mike

3

Hi KatieQ,

 

I've got Avast! Free Antivirus, v5.0.677 and Malwarebytes Anti-Malware v1.50 installed.

4

Hi m6soto,

 

It could be a compatibility issue.  Please check the link below where shows the security products that the program is not compatible with.

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&docurl=20090508145137EN 

 

Also,  I've seen other users providing a workaround for the compatibility issue, please check it out at

 

http://community.norton.com/t5/Norton-Online-Family/compatible-antivirus/m-p/290828/highlight/true#M5805 

 

 

Thanks,

Katie

5

Thanks KatieQ! Disabling Avast's Webguard, as noted in the links you provided solved it immediately. :smileyvery-happy: Thanks!