Hello Friends,
I am going through this ordeal for past few days. I am trying to install safety mind to block ebay. Everytime i start running the downloader, it just start collecting error logs stating that this version of norton needs norton online framework.
What is annoying here is i do have Norton inetrnet protection installed and i am not sure what else is required to fix this.
I called Norton support guys but did not get a resolution yet.
Please HELP!!!
Hi mozart,
I've sent you an private message to correct the issue. Please check out the post you sent regarding the same issue in another thread.
Thanks,
Katie
KatieQ,
Why do you insist on sending PMs to numerous users all having installation problems with Norton Safety Minder, instead of simply posting the solution her in the forum where others can see it?! Is it confidential information? Isn't the point of a user community forum like this precisely to share information such as this that would be helpful to many people? I don't get it.
Yes, I am another one who cannot successfully install the NSM, after several hours of fiddling with it and trying repeatedly. I either get the "user name or password does not match" message - despite being signed into Norton Online at that moment using those credentials - or the "server is not connecting" error.
Can you PLEASE tell me what the secret is?
Use the following instructions to see if it solves your problem:
- Navigate to the following folder:
C:\Program Files\Norton Installer or
C:\Program Files(x86)\Norton Installer
- Delete folder {78CA3BF0-9C3B-40e1-B46D-38C877EF059A}
Try to install Norton Safety Minder again.
If you not allowed to delete the folder above you probably have either Norton Internet Security or Norton 360 installed:
If you use Norton Internet Security 2012:
Temporarily turn off Norton Product Tamper Protection under
Settings ->General ->Product Security -> Norton Product Tamper Protection
If you use Norton 360 v5.0:
Temporarily turn off Norton Tamper Protection under Settings
Then try to delete the folder {78CA3BF0-9C3B-40e1-B46D-38C877EF059A} again.
Turn Norton Tamper Protection back on.
Try to install Norton Safety Minder again.
Nope, I deleted all norton folders in program files, deleted any norton registries and even ran the norton removal tool, i also disabled my antivirus beforehand. i only want to use norton safety minder, i do not use any other norton product, could this be a problem?
Can you send the exact error message as well as the steps you are doing to install.
Norton Safety Minder will work fine with other products however there is a list of incompatible AntiVirus products, you can find that list here.
The error message is: This version of Norton Safety Minder requires Norton Online Framework to be installed first.
I downloaded the installer from my account/settings page and when running the installer it says something about installing the online framework, but then it says it's collecting an error report, which is when you get the error message.
I use Avira antivirus which isn't on that list, but just to make sure, I uninstalled my antivirus first, then tried reinstalling norton safety minder..still no joy
Before trying to reinstall again, i have ran the norton removal tool, made sure there were no norton folders in the program files folder, and made sure there were no norton registries. I have downloaded the setup file again and then reinstalled...same error
I have sent you additional instructions via the community Private Messenger system, please look for the 
in the upper right hand corner of any community page.
Matt
Hello Friends,
I am going through this ordeal for past few days. I am trying to install safety mind to block ebay. Everytime i start running the downloader, it just start collecting error logs stating that this version of norton needs norton online framework.
What is annoying here is i do have Norton inetrnet protection installed and i am not sure what else is required to fix this.
I called Norton support guys but did not get a resolution yet.
Please HELP!!!
Thanks but no i don't have time for a remote support session, this seems to be a common error and would be easier if you could just tell us how to fix it. then there would be less people asking the same question!
The how to fix it is in message #5 located above in this thread.
I wanted to do a remote session so I could collect some debug logs so we could analyze why your system is acting the way it is. For others, the solution above does solve the problem.
So I offered the solution we know which fixes what we know, and I offered to take a look at your system so I could see if we could figure out what is wrong. If you want you can email me (email address is in my signature) and I will do what I can to help resolve your install problem.
Matt
I also have this problem and would like a solution. But there is another issue. Many other people have posted the same problem on this board and have got the a similar answer that a private message has been sent with the solution. Im still waiting on my message, but why can the solution be posted here so that I can fix this?
I need a solution now please!
Please read message #5 in this same thread, it is what we have been sending over PM.
Let us know if this works.
I have downloaded the "NSM_Installer" file in my PC. I try to install it, but it doesn't run. A window from "Norton Download Manager" pops up reading that I need to have administrative rights to install the file. But I do use an administrator account on my Windows 7 laptop. Where is the problem?
Hi panos61,
Have you tried the steps below to see if the help?
Thanks,
Katie
I have N360 and was able to delete the file in the norton installer directory. However, I still get the same error message that I need Norton Online Framework.
Hi billsueh,
Please also reboot the PC to see if it helps.
Thanks,
Katie
yes it did, thanks
No, it didn't help. I even uninstalled Norton Security Scan and didn't help either.
panos61, you said you have an administrator issue, is it possible you can post a screen shot of exactly what you see?
If you are running as administrator then it makes no sense that you would see an error about not being an administrator.