Have had Norton Safety Minder on my computer and my son's computer since February 2012. It has been great until about a month ago. It continually stops running on my son's computer. I have been through technical support with a rep remotely uninstalling and reinstalling twice and it still stops running. I know that he doesn't know the password as the times it actually is running and his time is up I need to put in to extend time. I have the premiere subscription and am concerned that he is not being monitored. What can be causing this and how can I fix/correct this problem so that I feel comfortable with him using the internet and being monitored for time.