Hi all,
I have a Dell computer 2008, Vista Home OS, and Norton S&R 2.0. Lately S&R has been saying that my Dell Backup drive (D) is "At Risk". When I called Dell, they told me my warranty had expired and since it was a software problem, I would have to sign up for another year of warranty for $180.00. Needless to say, I said no to Dell and tried doing things on my own. First, I deleted backup files/folders from 2008 and 2009. Then I moved files/folders from 2010 to an external hard drive using Windows Explorer. When D drive was empty, I ran a restore point and backup of my C drive. Fine and dandy. The very next day the D drive was "At Risk" again. Hmm. So I uninstalled S&R and reinstalled it. I set up S&R to send backup jobs to drive D again, thinking everything was clean, and ran both a restore point and backup. Again "At Risk". OK, so I thought I would change the destination to my external drive, which is 1 terabyte, and got the following message:
So what do I do now?
Mark
I'm not familiar with Save and Restore, but maybe THIS THREAD will help?
Hmm, that doesn't seem to work for Norton S&R. However, I did uninstall the program and reinstall it again yesterday (1/22/11). This time I designated my external drive (H) as the default destination drive and then ran a backup to there. Everything appeared to work OK. Then this morning I ran a restore point. Again everything seemed to be OK. A few hours after that, I opened the S&R and noticed two things on the Advanced tab (see image below):
(1) an At Risk notice for my old default drive, which didn't concern me too much
(2) my new default drive says Attention needed
But I don't really know what attention is needed.
Any help?
mp
You need to exclude the D partitoin from reporting status. This is your Dell backup partition. Right click D and choose Customize Status Reporting. Switch it to "No Status Reporting" and you'll be green.
Thanks, that worked. Now another problem has come up. Sometimes when I try to do a backup Windows and/or and Windows Vista does not recognize the external drive (H). If I turn the external drive off, then on again, then I'm golden. Why is that?
It sounds like you might have a flaky driver or there may be an issue with the drive itself. I'd also check the number of USB devices you have. There may be a channel conflict or just a simple memory/usage conflict. Cycling the drives power would essentialy take care of most kinds of conflicts.
That's kinda what I thought, the external drive or a Windows problem. Now I need to find out how to do what you recommend. Thanks.
Well, I went into Administrative Tools > Computer Management and checked everything there. All seems well. Then I uninstalled NS&R and reinstalled it with my external drive as the primary backup device. Everything seems to be working fine EXCEPT every day when I open NS&R I see the following message:
If I turn off my external drive and then turn it on again just before running the program, then NS&R runs fine until the next day
What going on and what can I do about it?
mpool913
It's a little hard to see the image, but it looks like it's mentioning an I:\ drive. Is that correct? Was that your backup drives letter? Has it changed? When you set up your backup did you label the destination drive?
My answers to your questions are in blue below.
It's a little hard to see the image, but it looks like it's mentioning an I:\ drive. Is that correct? <Yes, the I:\ drive is the external drive.> Was that your backup drives letter? <That is the backup drive's letter.> Has it changed? <Yes, it has changed from when I started this query.> When you set up your backup did you label the destination drive? <I'm not sure what you mean. When I re-installed NS&R, I chose the external drive (I:\) as the primary destination. I didn't label it. It was already labelled.
What I meant by labelling is when you set up a backup and you choose the drive there is an option to give the drive a name (called labelling). This allows Ghost to mark that drive so that it always knows that drive is associated with your backup. When you set up a backup and don't do this, if the drive letter changes it will break the link for your backup.
Again, my answers are in blue below:
What I meant by labelling is when you set up a backup and you choose the drive there is an option to give the drive a name (called labelling). This allows Ghost to mark that drive so that it always knows that drive is associated with your backup. <I have Norton Save & Restore. Will NS&R work the same way as Ghost? When you set up a backup and don't do this, if the drive letter changes it will break the link for your backup. I don't remember doing this. Can I go back and do it? Or do I need to un-install and re-install?
mpool913
Yes, it should behave the same. You should only have to edit the settings for the backup job. No need to uninstall/reinstall. Once you get to the screen in the wizard that allows you to pick the backup destination you should see an area to "label" the drive.
erik_carlstrom wrote:
Yes, it should behave the same. You should only have to edit the settings for the backup job. No need to uninstall/reinstall. Once you get to the screen in the wizard that allows you to pick the backup destination you should see an area to "label" the drive.
I tried to find what you what you were talking about. Tried the wizard. Didn't see anything about labelling. Looked at the PDF manual about labelling. Didn't find anything helpful.
Now on top of all this, I decided to go to my external drive. For the heck of it. Remember, supposedly my weekly backups of the OS and the daily backups of My Documents have been running smoothly when I turn off the external drive and turn it back on again. It's frustrating, but ... the next morning I open the program and I am greeted with the following:
I decided to check on a particular Word document that I have been working on nearly every day. But when I find the document, it says the last save was on 2/5/11! What am I to make of that?
mpool913