Please explain to me that when I turn on my VPN it shows Amazon as my provider when I do a speed test and when VPN is not activated it shows my Century Link account as my Internet provider. When it shows Amazon my email is all messed up and I have to constantly have to connect my internet all the time. I do not have to do this with Century Link. I noticed this when I went to do a speed test.
When I activate my VPN my email wont send out my emails and every time I go onto the internet, get mail etc I have to reconnect my internet because my system shows it down. When Amazon went down for a day or two it worked fine. Please fix this now.
I have had Norton for a very long time and I am literally not happy with this and I need an explanation as soon as possible.
Was not able to download any pictures to show you what I am talking about.
That did not work at all. I need this fixed asap or why bother having your VPN service is the only way I can get/send email is by not activating the VPN. So were is my protection then. I never had this problem before and when Amazon;s server went down a day or two ago it worked fine.
I need a solution now.....not to be nasty but Amazon, Google, etc are dishonest.
Amazon (AWS) represents your Norton Secure VPN server and Century Link is your ISP.
Fix problem accessing the emails when connected to Norton Secure VPN
Some of the applications or services, do not support the VPN traffic due to security reasons or geo restrictions.
To fix this problem, enable Split Tunnel feature for your email application. Split Tunnel feature lets you exclude the email application traffic from passing through Secure VPN.
Route applications using Split Tunnel in Norton Secure VPN
The Split Tunnel feature in Norton Secure VPN lets you route some of your app traffic through the VPN channel while other apps access the Internet directly.
Why can't I send or receive e-mails when the VPN connection is active?
By enabling VPN, you always establish a point-to-point connection (tunnel) between your device and a VPN server.
With active VPN, your device establishes an encrypted connection with the VPN server, which in turn forwards all data to the website servers. As a result, your device is excluded from the local network during this time and you cannot connect to the network printer/network devices or an e-mail server. This prevents local email clients like Outlook, Thunderbird, etc. from sending or receiving email.
Only after disabling VPN, you will be re-connected to your local network as usual and can use network printers/network devices again or send and receive e-mails.
Many web sites including email providers will block access from known VPN servers. The email system thinks that someone else may be trying to log into your account, so they block it for security reasons. Even if you use a US virtual location, the email system knows your regular 'real' IP address and will flag an IP address from a different location. You can try contacting your email provider to see if they are doing this, and if there is any work around.
