Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.
Issue abstract:
Detailed description: vpn stopped working in N360, was working fine yesterday before shutdown. not working after startup today
Product & version number:
OS details:Win11
What is the error message you are seeing? vpn stopped working, an error occurred.
If you have any supporting screenshots, please add them:
I have repaired N360, no change. Uninstalled and reinstalled, no change. Used NR&R.exe and then reinstalled, no change. Have reset network, no change. Have reinstalled miniport drivers, no change
@someotherdude Is your installed Norton 360 this version? 25.12.10659 (build 25.12.10659.962)
SA
yes
Thanks for the post back. Asking further questions may also help:
What is your Windows 11 version and build?
Do you have an ARM CPU or are running Windows 11 is S mode?
Were there any Windows updates applied before the last shutdown and reboot?
Are there any other security tools installed?
SA
x64 Pro, build 26100, fully updated.
no and no.
no.
no
Thanks. Your version of Windows 11 26100 is 24H2, is there a reason you haven’t updated to 25H2? Just trying to get some idea of what may be missing critical updates that correct certain issues.
Please open Windows services find Norton VPN and right mouse click once you highlight it. Open properties then find the “startup type”. See if that is set to automatic. If its not make it so. Save your setting then reboot / recheck the VPN.
SA
Yeah, VPN service is set to auto. It’s always been running, have stopped and restarted, no change.
I don’t usually force optional updates.
