Hi Everyone\Norton Support,
There is an issue with Norton Security Deluxe (NSD) Engine Update 22.9.0.68 and CCleaner. Normally NSD deletes its old registry files when there is a new engine update, and what it doesn't get usually CCleaner gets the rest of them if there are any broken links left in the registry.
However, after receiving (installing using NSD Live update) the new Norton Security Deluxe Engine Update 22.9.0.68 is creating an issue with CCleaner that will not allow it to delete the old NSD Registry files.
Before the NSD Engine Update 22.9.0.68, CCleaner was able to delete broken or unused NSD Registry links, but after the latest engine update CCleaner can not delete the NSD Registry links at all now.
Why would Norton decide to put out (release) a compatibility update before Windows puts out the new Redstone Creator update itself. You do not put the cart before the horse, the horse is supposed to pull the cart, not the cart pulling the horse!!!
Also when they put out a major engine update why can't they make sure that there are no issues with the update first, millions of people use CCleaner, so it's not like it is a very small program that just got released.
I have attached some .JPG’s to show you that the update that they tried to use to fix everything yesterday, did not work. So the issue has not been fixed yet as of today either. Please ask the programmers to fix this issue, it would be greatly appreciated and I would be most grateful.
Also could a supervisor from the company please call me to let me know that you have received the new updated .JPG’s from me via e-mail.
Thanking you in advance for your considerations, it is appreciated.
Take Care & Stay Safe,
IAMCANADA
Information & Order Of JPG's Inside Of PDF File:
1) Norton Security Deluxe Issue.jpg
2) NS Product Update (Feb 10, 2017).jpg
3) NS Product Update Commands Blocked.jpg
4) CCleaner Problem Still Not Solved.jpg
Computer Specifications:
Windows 10 Professional (64 Bit - Version: 1607 - 14393.82),
Intel Core i7-4770K, CPU@3.50 GHz,
Dual Quad Core, 16 Gigs of DDR-3 RAM,
ASUS GeForce GTX 1060 DUAL (Memory-6GB 192-Bit GDDR5)
Sound Blaster ZxR Sound Card.